Customer Service Representative - Full Time

United Airlines; Frankfurt; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A major airline in Frankfurt is seeking customer service professionals to assist passengers at the airport. Responsibilities include check-in, boarding assistance, and providing a positive experience. Ideal candidates are fluent in English and German, reliable, and willing to work flexible shifts, including weekends and holidays.

Qualifikationen

• Must be legally authorized to work in Germany/EU without sponsorship.
• Must be flexible to work all shifts including holidays and weekends.
• A proven track record of reliability.

Aufgaben

• Check-in and process passengers and baggage.
• Assist passengers with boarding flights.
• Provide professional service to customers.

Kenntnisse

Outstanding customer service skills

Confident communication skills

Fluency in English and German

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

As the face of our customer, here’s what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

What Are Your Responsibilities

• Checking-in and processing of passengers and baggage onto flights
• Ensuring that passengers are in possession of valid documentation for travel
• Meeting and boarding flights, assisting passengers wherever required that includes:
• Working remote arrivals and departures outside (heat, rain, snow)
• Driving on the ramp
• Baggage service handling, incl. occasional lifting of bags up to 25kg
• Manual handling of aircraft doors
• Transfer counter
• United Club lounge
• Assigned other duties in Customer Services as and when required to meet operational demands ensuring the smooth running
• Professional service to our customers, both internal and external
  

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Qualifications

Minimum Qualifications:

• High School Diploma or equivalent secondary school certificate
• A proven track record of reliability
• Professional image and appearance
• Outstanding customer service skills
• Confident communication skills
• Must be fluent in English and German (written and spoken)
• Ability to travel to other countries for training purposes
• Must be at least 18 years of age
• Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations
• Must be legally authorized to work in Germany/EU for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position
  
  

Preferred Qualifications

• Previous airport operations experience with United Airlines
• Valid driver's license for Germany
• Fluency in other European languages