Customer Service Representative (Dutch & French)

TN Germany; Flensburg; Remote; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

An innovative company is seeking a skilled Customer Support Representative to join their fully remote team. This role offers flexible work arrangements and the opportunity to shape customer support policies. You'll be responsible for managing customer queries, resolving complaints, and maintaining a professional online presence across various platforms. With a focus on personal growth and professional development, this position is ideal for someone with strong communication skills and a passion for customer service. Join a dynamic team where your contributions will make a meaningful impact!

Leistungen

Flexible work arrangements

WeWork subscription for shared office space

Qualifikationen

• Experience in customer support with strong communication skills.
• Ability to manage customer queries and complaints effectively.

Aufgaben

• Manage customer queries via email and support tickets.
• Resolve order-related problems including returns and refunds.
• Moderate social media comments for a positive online presence.

Kenntnisse

Customer support experience

High English proficiency

Fluency in Dutch

Fluency in French

Complaint resolution

MS Office Suite proficiency

Familiarity with video conferencing tools

Basic online marketing knowledge

Tools

Freshdesk

Intercom

Kayako

Zendesk

BrandBastion

Hootsuite

Agorapulse

Sprout Social

Jobbeschreibung

Social network you want to login/join with:

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Client:

Location:

Flensburg, Germany

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

1a4383df8a74

Job Views:

1

Posted:

30.04.2025

Expiry Date:

14.06.2025

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Job Description:

We are looking for an experienced Customer Support Representative with outstanding communication skills and a talent for working independently and as part of a team. Our fully remote position offers flexible work arrangements, with an optional WeWork subscription for shared office space access.

In this role, you will actively help shape our customer support policies and procedures. As a growing company, we provide ample opportunities for personal growth, professional development and expanded responsibility.

• Manage customer queries via email and support tickets
• Moderate social media comments for a positive, professional online presence
• Resolve order-related problems, including returns, refunds, replacements, and disputes
• Address complaints on platforms such as Amazon, Klarna, and PayPal
• Monitor shipping performance and other key metrics
• Organize and maintain support policies and procedures
• Liaise with external partners like fulfillment centers, vendors, and third-party services
• Work closely with other team members

Requirements

• High English proficiency
• Native or near-native fluency in Dutch and French
• Customer support experience, including complaint resolution
• Proficient with MS Office Suite, Google Docs, or similar applications
• Familiar with video conferencing tools like Zoom, MS Teams, or Google Meet
• Experience with customer support systems like Freshdesk, Intercom, Kayako, or Zendesk
• Previous experience with social media management tools (e.g., BrandBastion, Hootsuite, Agorapulse, Sprout Social) or management of social media profiles is a plus
• Basic online marketing and e-commerce knowledge