Customer Service Representative - DACH

Cpl Healthcare; Friedrichsdorf; Vor Ort; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

A leading medical tech and pharmaceutical company is looking for a passionate Customer Support Representative fluent in German, English, and French. This role involves managing customer inquiries, processing orders, and coordinating with internal departments to enhance customer satisfaction. Ideal candidates will have strong communication skills and relevant experience, with perks including life insurance, accident insurance, and a car allowance.

Leistungen

Life & Disability Coverage

Accident Insurance

Retirement Contribution

Car Allowance

Stock Purchase Plan

Qualifikationen

• Minimum of 4-6 years related experience or Bachelor's degree with up to 2 years’ experience.
• Strong communication skills in German, English, and French required.
• Knowledge in ophthalmology is a plus.

Aufgaben

• Handle customer inquiries and complaints via phone or online.
• Provide product and delivery information.
• Process orders and manage customer accounts.

Kenntnisse

Interpersonal skills

Communication skills

Problem analysis

Attention to detail

Data collection

Adaptability

Initiative

Knowledge of ophthalmology

Fluency in German

Fluency in English

Fluency in French

Ausbildung

Bachelor's degree

AA with 2-4 years of experience

Related experience of 4-6 years

Tools

Excel

Word

Outlook

PowerPoint

Jobbeschreibung

I am recruiting for a passionate person who is fluent in German, English and French for a role as a Customer Support Representative for a medical tech and pharmaceutical company based in Friedrichsdorf, Hesse.

Company's Mission

Their focus is on innovating and leading the global ophthalmic market by developing advanced therapies for various eye disorders and diseases, aiming to improve the lives of patients worldwide.

Your Main Responsibilities

• Handle customer inquiries and complaints via phone or online.

• Provide product, pricing, and delivery information.

• Process orders, accounts, and requests.

• Manage customer accounts and databases.

• Coordinate with internal departments to resolve issues.

• Respond promptly to customer inquiries and resolve customer complaints

• Obtain and evaluate all relevant information to handle product and service inquiries

• Perform customer verifications

• Organize workflow to meet customer timeframes

• Direct requests and unresolved issues to the designated resource

Your Required Skills and Experiences

• Requires a minimum of 4-6 years of related experience or a AA with 2-4 years of experience, or a Bachelor’s degree with 0-2 years of experience

• Strong interpersonal, communication (verbal and written), and listening skills.

• Problem analysis, problem-solving, and attention to detail.

• Data collection, ordering, adaptability, and initiative.

• Knowledge of ophthalmology is a plus.

• Strong computer skills with experience using Excel, Word, Outlook, PowerPoint, and basic use of a fully integrated manufacturing/inventory/finance system

• Fluent in German, English, and French

Company's perks

• Life & Disability Coverage – Lump sum for death and long-term disability.

• Accident Insurance – Financial protection in case of unexpected injuries.

• Retirement Contribution – Company-supported savings for your future.

• Car Allowance – $1,000 per month to support your transportation needs.

• Stock Purchase Plan – Opportunity to invest in company shares at a preferred rate.

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