Customer Service Representative

DP World; Niederaula; Vor Ort; EUR 30.000 - 45.000; Vollzeit

Zusammenfassung

Join a dynamic team at a leading global company specializing in logistics. As part of our growing organization, you will manage customer orders, handle invoicing, and ensure effective communication. This role requires strong organizational skills and a proactive approach. We offer competitive compensation in a supportive workplace.

Qualifikationen

• Practical experience in the commercial area of a forwarding agency is desirable.
• Fluent in written and spoken German.
• Knowledge of English is desirable.

Aufgaben

• Administrative processing and handling of customer orders.
• Shipment tracking and feedback to the corresponding departments.
• Invoicing of services rendered.

Kenntnisse

Communication

Teamwork

Reliability

Customer Interaction

Ausbildung

Training as a forwarding agent or comparable training

Tools

MS-Office

Jobbeschreibung

Would you like to work in a dynamic team with a good working atmosphere? Challenges motivate you? And would you like to be part of our success story? Then react quickly and become part of our growing organization.

About The Role

How you will contribute

• Administrative processing and handling of customer orders
• Telephone appointment notification of customer orders
• Collating & providing data for further processing in the warehouse/disposition area
• Shipment tracking and feedback to the corresponding departments
• Acceptance and processing of customer complaints
• Maintaining and analyzing statistics
• Invoicing of services rendered

Your Key Qualifications

• Completed training as a forwarding agent or comparable training
• Practical experience in the commercial area of a forwarding agency is desirable
• Confident handling of MS-Office applications
• Fluent in written and spoken German
• Knowledge of English is desirable
• You are a team player, a strong communicator, reliable, and stress resistant
• You enjoy dealing with customers
• You work independently and are characterized by goal-oriented, proactive work with high self-demands

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse, and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses — Ports and Terminals, Marine Services, Logistics, and Technology — and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

We’re investing in innovation, from intelligent delivery systems to automated warehouse stacking, at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from factory to customer.

DP World is on a mission to transcend boundaries and bridge cultures, fostering a respectful, supportive, and empowering environment. We embrace inclusion and diversity, believing it drives innovation and growth, connecting people, businesses, and societies.

The DP World family includes syncreon, Imperial, and P&O.

WE MAKE TRADE FLOW