Customer Service Representative

ZipRecruiter; Heilbronn; Remote; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

Join a leading online retailer as a Customer Service Representative in a fully remote setting. You'll handle customer inquiries, process orders, and ensure a positive shopping experience. This entry-level position offers full training, flexibility, and numerous benefits including paid training and competitive salary.

Leistungen

Competitive salary (€35,000 - €45,000)

Paid training and continuous professional development

Flexible work schedule

Employee discounts on company products

Health and wellness programs

38 days of holiday (including bank holidays)

Visa sponsorship available

Inclusive and supportive work environment

Qualifikationen

• No prior experience needed; full training will be provided.
• Strong communication skills, both written and verbal.
• Ability to work independently in a remote setting.

Aufgaben

• Respond to customer inquiries via email, chat, and phone.
• Assist customers with order processing, returns, and product information.
• Resolve customer complaints efficiently and professionally.

Kenntnisse

Communication skills

Problem-solving skills

Attention to detail

Jobbeschreibung

Job Description

Customer Service Representative

Location: Fully Remote

Salary: €35,000 - €45,000

Hiring: 5+ Positions Available

I'm working with a fantastic online retailer, a valued client of ours, that is looking to expand its growing team with multiple Customer Service Representatives. This is a fully remote opportunity, offering flexibility and the chance to work with a leading company in the e-commerce industry.

The Role:

As a Customer Service Representative, you will be the first point of contact for customers, assisting them via email, chat, and phone. Your role will focus on ensuring a positive shopping experience, handling inquiries, processing orders and returns, and providing general product support. No prior experience is required—full training is provided, making this a great entry-level opportunity for those looking to start a career in customer service.

Key Responsibilities:

• Respond to customer inquiries via email, chat, and phone, ensuring excellent service.
• Assist customers with order processing, returns, and product information.
• Resolve customer complaints efficiently and professionally.
• Work collaboratively with other departments to improve the customer experience.
• Maintain and update customer records.
• Provide feedback on recurring customer issues to help develop solutions.

What We're Looking For:

• No prior experience needed – Full training will be provided.
• A passion for customer service and delivering an exceptional experience.
• Strong communication skills, both written and verbal.
• Ability to work independently in a remote setting.
• Problem-solving skills and attention to detail.
• Basic computer skills and willingness to learn new software.

Why Apply?

Fully remote – Work from anywhere!

Visa sponsorship available for eligible applicants.

Career growth opportunities

Inclusive and supportive work environment – Welcoming to all backgrounds.

Benefits:

• Competitive salary (€35,000 - €45,000)
• Paid training and continuous professional development
• Flexible work schedule
• Employee discounts on company products
• Work from anywhere (UK hours)
• Health and wellness programs
• 38 days of holiday (including bank holidays)

This is an incredible opportunity to join a leading online retailer and launch your career in customer service. If you're motivated, eager to learn, and ready to deliver outstanding service, we'd love to hear from you!