Customer Service Representative

Mammotion Tech; Düsseldorf; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

Mammotion Tech., a pioneer in robotic lawn care, seeks a dynamic Customer Service Representative fluent in English and German. The role involves providing high-quality support, managing orders, and assisting with technical issues related to our innovative products. Join us to help transform gardening for homeowners across Europe.

Qualifikationen

• Fluency in English and German is mandatory; French is a plus.
• Previous customer service experience, preferably in technical fields.
• Ability to explain technical aspects of products.

Aufgaben

• Provide high-quality customer service via phone, email, and live chat.
• Offer technical support for robotic lawn mowers.
• Build and maintain strong customer relationships.

Kenntnisse

Problem-Solving

Communication Skills

Technical Aptitude

Interpersonal Skills

Ausbildung

Experience in customer service

Jobbeschreibung

Company Overview : At Mammotion Tech., we are at the forefront of innovative garden care solutions, specializing in state-of-the-art robotic lawn mowers. Our products aim to transform lawn maintenance, making it easier and more efficient for homeowners across Europe. We are seeking a dynamic and multilingual Customer Service Representative to join our team and provide exceptional support to our customers in both English and German

Key Responsibilities :

Customer Support :

• Provide high-quality customer service via phone, email, and live chat to our Europe customers.
• Assist customers with product inquiries, troubleshooting, and after-sales support.
• Handle customer complaints and ensure satisfactory resolutions in a timely manner.

Technical Assistance :

• Offer technical support and guidance on the setup, use, and maintenance of our robotic lawn mowers.
• Collaborate with the technical team to resolve complex issues and provide customers with accurate information.

Order Processing :

• Manage and process orders, returns, and exchanges efficiently.
• Coordinate with logistics to ensure timely delivery and address any shipping-related queries.

Customer Relationship Management :

• Build and maintain strong relationships with customers by ensuring a positive customer experience.
• Collect and analyze customer feedback to identify areas for improvement in our products and services.

Documentation and Reporting :

• Maintain detailed and accurate records of customer interactions and transactions.
• Prepare regular reports on customer service activities, including metrics on response times and issue resolution.

Qualifications :

• Language Skills : Fluency in English and either German is mandatory. French will be a plus.
• Experience : Previous experience in a customer service role, preferably in a technical or consumer electronics field.
• Technical Aptitude : Ability to understand and explain technical aspects of robotic lawn mowers.
• Communication Skills : Excellent verbal and written communication skills.
• Problem-Solving : Strong problem-solving skills and the ability to think on your feet.
• Interpersonal Skills : Friendly, professional demeanor and ability to build rapport with clients..