Customer Service Representative

Intellect Group; Dortmund; Remote; EUR 28.000 - 36.000; Vollzeit

Zusammenfassung

A leading online retailer is seeking multiple Customer Service Representatives for a fully remote position. This role involves engaging customers via email, chat, and phone to ensure a positive shopping experience. Ideal for those with a passion for customer service, training will be provided, making it a perfect entry-level opportunity.

Leistungen

Paid training and continuous professional development

Employee discounts on company products

Health and wellness programs

38 days of holiday (including bank holidays)

Qualifikationen

• No prior experience needed; full training will be provided.
• Passion for customer service and delivering an exceptional experience.
• Ability to work independently in a remote setting.

Aufgaben

• Respond to customer inquiries via email, chat, and phone.
• Assist customers with order processing, returns, and product information.
• Resolve customer complaints efficiently and professionally.

Kenntnisse

Communication skills

Problem-solving skills

Attention to detail

Jobbeschreibung

I'm working with a fantastic online retailer, a valued client of ours, that is looking to expand its growing team with multiple Customer Service Representatives . This is a fully remote opportunity, offering flexibility and the chance to work with a leading company in the e-commerce industry.

The Role :

As a Customer Service Representative , you will be the first point of contact for customers, assisting them via email, chat, and phone . Your role will focus on ensuring a positive shopping experience , handling inquiries, processing orders and returns, and providing general product support. No prior experience is required— full training is provided, making this a great entry-level opportunity for those looking to start a career in customer service.

Key Responsibilities :

• Respond to customer inquiries via email, chat, and phone , ensuring excellent service.
• Assist customers with order processing, returns, and product information .
• Resolve customer complaints efficiently and professionally.
• Work collaboratively with other departments to improve the customer experience.
• Maintain and update customer records.
• Provide feedback on recurring customer issues to help develop solutions.

What We're Looking For :

• No prior experience needed – Full training will be provided.
• A passion for customer service and delivering an exceptional experience.
• Strong communication skills , both written and verbal.
• Ability to work independently in a remote setting .
• Problem-solving skills and attention to detail .
• Basic computer skills and willingness to learn new software.

Why Apply?

Fully remote – Work from anywhere!

Visa sponsorship available for eligible applicants.

Inclusive and supportive work environment – Welcoming to all backgrounds.

Benefits :

• Paid training and continuous professional development
• Employee discounts on company products
• Work from anywhere (UK hours)
• Health and wellness programs
• 38 days of holiday (including bank holidays)

This is an incredible opportunity to join a leading online retailer and launch your career in customer service. If you're motivated, eager to learn, and ready to deliver outstanding service , we'd love to hear from you!