Customer Service Repair Order Clerk (m/f/x)

ARTS Holding SE; Hamburg; Vor Ort; EUR 64.000 - 68.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Customer Service Repair Order Clerk to enhance their operational efficiency. This role involves managing customer repair orders, optimizing processes, and ensuring timely deliveries. With a focus on communication and customer support, you'll play a vital role in maintaining relationships and driving improvements. Enjoy a balanced work-life with generous vacation days, attractive remuneration, and opportunities for professional growth through global training programs. If you're ready to contribute your organizational talent and expertise, this is the perfect challenge for you.

Leistungen

Optimum work-life balance

Attractive remuneration

30 days vacation

Global training programmes

Company pension plan

On-site catering

Employee car park

Subsidised transport subscription

Qualifikationen

• Several years of experience in customer service and supply chain logistics.
• Very good knowledge of SAP and Google Workspace is essential.

Aufgaben

• Manage and monitor customer repair orders and ensure smooth processes.
• Communicate daily with service partners to meet performance targets.

Kenntnisse

SAP

Google Workspace

Customer Service

Process Optimization

Ausbildung

Vocational training as industrial mechanic or clerk

Business administration or logistics degree

Jobbeschreibung

Organizational talent in repair and order management wanted!
Do you love it when processes run smoothly? As a Customer Service Repair Order Clerkat our customer Airbus Operations GmbH in Hamburg, your structured way of working will ensure that customer repair orders are processed smoothly and professionally from the initial inquiry to punctual delivery. You will bring a breath of fresh air to existing processes with your ideas for process optimization. Sounds like your next challenge? Then we look forward to receiving your application!

The gross annual salary is between € 64,000 and a maximum of € 67,500, depending on qualifications. Please note that we can only consider candidates who have a valid, unrestricted work permit for the EU (not a student visa).

Job description

Tasks

• Management and monitoring of customer repair orders incl. drawing parts and tools
• Ensuring smooth administrative processes in the repair order process
• Daily communication with service partners to meet performance targets and deadlines
• Delivery date tracking to ensure punctual deliveries
• Customer support at order level, including order processing and maintaining customer relationships
• Recognition and implementation of optimization potential in the context of process improvements

Requirements

• Completed vocational training as an industrial mechanic or industrial clerk with further training as a technician or business administrator
• ALTERNATIVE: completed studies in the field of business administration or supply chain / logistics
• Several years of professional experience in the areas of scheduling / material procurement, customer service / customer service, supplier management and supply chain / logistics
• Very good knowledge of SAP and Google Workspace
• Proficient in German (min. B2) and business fluent in English (min. C1)
• Valid, unrestricted work permit for the EU (no student visa) mandatory

Services

• Optimum work-life balance –perfect balance between work and life thanks to adaptable working time models
• Attractive remuneration – fair pay according to the Equal Pay model, as well as special annual payments and generous bonuses and allowances above the standard pay scale
• Relaxation with a generous holiday offer – 30 days vacation and extra days off for special occasions
• Prospects through global training programmes – shape your professional future with international, Group-wide training and development opportunities
• Social security – company pension plan with generous employer contribution
• First-class catering – thanks to on-site facilities such as a canteen and cafeteria
• Flexible mobility – employee car park and subsidised Proficard from the Hamburg Transport Association (HVV subscription)