Customer Service Operation Associate

Maersk; Hamburg; Vor Ort; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

Maersk sucht einen Customer Operation Associate, der alle kundenbezogenen operativen Aufgaben im Lager reibungslos ausführt. Zu den Hauptaufgaben gehören die Dokumentation, das Management von Beständen sowie die Bearbeitung von Aufträgen. Ideale Bewerber besitzen eine Ausbildung als Speditionskaufmann und Erfahrung in der Zollabwicklung. Wenn Sie kundenorientiert sind und Flexibilität mitbringen, sind Sie der perfekte Kandidat für unser Team.

Qualifikationen

• Erfahrung in Import/Export Zollabwicklung erforderlich.
• Fließend Deutsch, Englisch auf Geschäftsebene.
• Kundenschorientiertes Denken und Teamgeist.

Aufgaben

• Vorbereitung von Transport- und Lieferdokumenten.
• Verwaltung von Lagerbeständen.
• Koordination von Abholungen und Lieferungen.

Kenntnisse

Kundenorientierung

Organisationsfähigkeiten

Flexibilität

Problemlösungsattitüde

Ausbildung

Abgeschlossene Ausbildung als Speditionskaufmann

Tools

MS Office

Cargo Wise

Jobbeschreibung

Ihr Profil :

The purpose of the Customer Operation Associate position is to ensure the smooth execution of all customer-specific operational tasks in the warehouse. This includes efficient processing of orders, handling customer inquiries and complaints, as well as coordinating shipping and logistics. The employee acts as a crucial interface between warehouse operations and customers to ensure their requirements are met and their expectations exceeded.

Key Responsibilities, Tasks, and Activities :

• Preparation of transport and delivery documentation
• Inventory management and administration of goods
• Import & export customs clearance considering country-specific regulations
• Commissioning transport services according to customer requirements
• Handling all shipments across various transport carriers, tariffing shipments, obtaining specific rate quotes, dispatching, and booking with trucking companies in coordination with the customer
• Handling damages & complaints documentation
• Scheduling pickups and deliveries with forwarding agencies and clients

Who we are looking for :

• Successfully completed training as a freight forwarding specialist or equivalent qualification
• Previous experience in a comparable area of responsibility
• Experience in import/export customs clearance
• Experience in goods distribution and disposition
• Fluency in German; English on a business level
• Proficiency in MS Office; Cargo Wise warehouse management system knowledge is an advantage; willingness to learn new programs
• Customer- and quality-oriented mindset
• Interest in direct interaction with customers and service providers
• Resilience, flexibility, problem-solving attitude, and a hands-on mentality
• Organizational skills
• Team spirit

Maersk is committed to a diverse and inclusive workplace and embraces different styles of thinking. We are an equal opportunities employer and welcome applicants regardless of race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy, parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by law. We consider qualified applicants with criminal histories in a manner consistent with legal requirements.

We are happy to support your needs for any adjustments during the application and hiring process. If you need special assistance or accommodations to use our website, apply for a position, or perform a job, please contact us by email.

Required Experience :

Key Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1