Customer Service Officer (m/f/d)

Dawn Foods Ltd.; Darmstadt; Hybrid; EUR 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Christmas pay

Holiday allowance

Company pension

30 days leave + birthday

Lunch discounts

Employee offers

Employee discount on Dawn products

Hybrid working

Employee assistance

Volunteering

LinkedIn Learning access

Wellness initiatives

Zusammenfassung

Dawn Foods in Darmstadt is seeking a Customer Service Officer (m/f/d) to act as the key interface between customers, the Sales team, and internal departments. You will manage orders, support pricing and quotations, and ensure exceptional service across multiple Dawn locations.

The role requires strong German and English skills, a customer-oriented mindset, and experience with MS Office; SAP and Salesforce CRM knowledge is a plus.

Qualifikationen

• Completed commercial vocational training or a bachelor’s degree.
• Very good German and English skills, both written and spoken.
• Proficiency in Microsoft Office; SAP and CRM experience (ideally Salesforce) is an advantage.

Aufgaben

• Manage customer orders from entry through delivery and ensure accurate processing.
• Review delivery options and inventory availability with relevant departments.
• Provide professional customer support and act as the main contact for inquiries.
• Maintain customer master data, price lists and other customer information in company systems.
• Prepare quotations, handle pricing inquiries and coordinate product samples.
• Process customer complaints and returns coordinating solutions with departments.
• Collaborate with Sales, Supply Chain, Marketing, Quality Management and Regulatory Affairs on customer projects.
• Contribute to international projects to improve service processes and work with Dawn locations.

Kenntnisse

German & English

MS Office

CRM experience

Ausbildung

Commercial vocational training

Bachelor’s degree

Tools

SAP

Salesforce CRM

Jobbeschreibung

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Job Title: Customer Service Officer (m/f/d)

Location: Darmstadt, Hessen, Germany

Workplace Type: Hybrid

Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people, products, customers, and corporate values, are all part of our recipe for success.

Job Purpose and Overview

As a Customer Service Officer (m/f/d) you will be the key interface between our customers, the Sales team, and various internal departments. Through your customer-focused approach, you will ensure that customer inquiries and orders are handled professionally and that our customers receive outstanding service at all times. You will work closely with colleagues from Sales, Supply Chain, Marketing, Quality Management, and Regulatory Affairs, playing an important role in delivering an exceptional customer experience.

This is a permanent position within a dynamic and international working environment.

What will you do as a Customer Service Officer at Dawn Foods?

• Manage customer orders from order entry through delivery, ensuring timely and accurate processing.
• Review delivery options and inventory availability in close collaboration with relevant departments.
• Provide professional customer support and act as the primary contact for customer-related inquiries.
• Maintain customer master data, price lists, and other customer-related information within company systems.
• Prepare quotations, handle pricing inquiries, and coordinate product sample shipments.
• Process customer complaints and returns while coordinating effective solutions with the appropriate departments.
• Collaborate closely with Sales, Supply Chain, Marketing, Quality Management, and Regulatory Affairs, supporting customer-specific product projects.
• Contribute to international projects aimed at continuously improving our service processes and work with colleagues across other Dawn locations.

What does it take to be a Customer Service Officer at Dawn Foods?

You are highly customer-oriented, organized, and able to maintain a clear overview even in a fast-paced environment. You communicate confidently with a wide range of stakeholders and enjoy working cross-functionally.

Furthermore, you recognize yourself in the following profile:

• Completed commercial vocational training or a bachelor's degree, along with ideally at least 3 years of experience in Customer Service.
• Very good German and English skills, both written and spoken
• Proficiency in Microsoft Office; SAP and CRM experience (ideally Salesforce) is an advantage.
• Strong customer and service orientation combined with excellent communication skills.
• Structured and organized working style with the ability to perform effectively in a dynamic environment.
• Ideally, experience within the food industry and/or knowledge of relevant quality and industry standards.

Why should you apply?

At Dawn you’ll be part of an innovative company that recognizes and values your unique contributions and supports you in achieving your full potential. Our commitment to excellence extends to our employees, providing development opportunities to help you progress in your career.

Our package includes:

• Competitive salary according to collective agreement, including Christmas pay, Holiday allowance, and company pension scheme
• 30 days of annual leave plus 1 day off to celebrate your birthday!
• Discounted lunch options with our partners
• Special employee offers from our partners (gym, bike leasing, mental health consulting)
• Employee discount on Dawn products

You’ll also be able to enjoy such benefits as:

• Hybrid Working; the opportunity to split your week between the office and home
• Employee Assistance Program to support you and your family
• Volunteering program; spend a day volunteering in your local community
• Internal Recognition platform
• Access to over 10,000 courses on the Linkedin Learning platform
• Monthly wellness initiatives

#LI-Hybrid

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, pregnancy, sexual orientation, gender identity/gender expression, citizenship status, military or veteran status, genetic information or any other status or condition that is protected by applicable law.