Customer Service Officer

耐克森中国; Bayern; Vor Ort; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A global industrial company in Germany is seeking a Customer Service Officer (M/F/D) to handle all customer care tasks, including managing orders and building relationships. The ideal candidate will have a commercial training background, strong problem-solving, and communication skills, as well as a good command of German and English. The role offers attractive salary and professional development opportunities.

Leistungen

Attractive salary

Further training opportunities

Personal responsibility

Qualifikationen

• Completed commercial training or comparable qualification.
• Experience in working with distributors.
• Strong problem-solving skills.

Aufgaben

• Managing all customer care tasks.
• Tracking offers and orders.
• Updating the customer database.

Kenntnisse

Customer-oriented work

Problem-solving skills

Communication skills

Teamwork skills

Knowledge of German

Knowledge of English

Ausbildung

Completed commercial training

Tools

ERP systems

CRM systems

Jobbeschreibung

Overview

Job Description

Customer Service Officer (M/F/D) – Full Time – Junior professional up to 5 years

Location: Germany | Company: Nexans Power Accessories Germany GmbH-Hof Porschestr

Posting Start Date: 10/11/25

Responsibilities

• Managing all customer care tasks; from processing customer orders and quotations to ensuring timely dispatch and documentation
• Tracking offers and orders and taking appropriate action
• Recording and tracking complaints
• Updating the customer database in the merchandise management system
• Building and maintaining professional customer relationships and increasing customer proximity

Qualifications

• Completed commercial training or comparable qualification
• Customer and market-oriented work, with strong problem-solving skills
• Experience in working with distributors
• Very good knowledge of German and English
• Good knowledge of ERP and CRM systems
• Strong communication and teamwork skills

We Offer

Attractive long-term prospects with a lot of personal responsibility and room for your own ideas in a global, continuously developing company. The working style at Nexans is characterized by short information paths and uncomplicated, cooperative interaction. Further training and opportunities for advancement are just as much a matter of course for us as an attractive salary and a pleasant working atmosphere.