Customer Service Officer

Nexans; Bayern; Vor Ort; EUR 30.000 - 45.000; Vollzeit

Zusammenfassung

A global technology company in Bayern seeks a Customer Service Officer (M/F/D) to manage customer care tasks, including processing orders and building relationships. Ideal candidates will have completed commercial training, strong problem-solving and communication skills, and proficiency in German and English. Attractive salary and opportunities for personal development offered.

Leistungen

Attractive salary

Opportunities for advancement

Pleasant working atmosphere

Aufgaben

• Managing all customer care tasks from processing orders to ensuring timely dispatch.
• Tracking offers and orders and taking appropriate action.
• Recording and tracking complaints.
• Updating the customer database.
• Building and maintaining professional customer relationships.

Kenntnisse

Customer-oriented work

Problem-solving skills

Strong communication skills

Teamwork skills

Very good German

Very good English

Ausbildung

Completed commercial training or comparable qualification

Tools

ERP systems

CRM systems

Jobbeschreibung

Customer Service Officer (M/F/D)

Responsibilities

• Managing all customer care tasks; from processing customer orders and quotations to ensuring timely dispatch and documentation
• Tracking offers and orders and taking appropriate action
• Recording and tracking complaints
• Updating the customer database in the merchandise management system
• Building and maintaining professional customer relationships and increasing customer proximity

Qualifications

• Completed commercial training or comparable qualification
• Customer and market-oriented work, with strong problem-solving skills
• Experience in working with distributors
• Very good knowledge of German and English
• Good knowledge of ERP and CRM systems
• Strong communication and teamwork skills

We offer

Attractive long-term prospects with a lot of personal responsibility and room for your own ideas in a global, continuously developing company. The working style at Nexans is characterized by short information paths and uncomplicated, cooperative interaction. Further training and opportunities for advancement are just as much a matter of course for us as an attractive salary and a pleasant working atmosphere.