Customer Service Manager (Vertriebsassistenz / ...

Nexus; Ettlingen; Vor Ort; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

Ein etabliertes Unternehmen sucht eine motivierte Person für das Kundenserviceteam, die die Chance hat, ihre Karriere zu starten oder weiterzuentwickeln. In dieser abwechslungsreichen Rolle unterstützen Sie das Vertriebsteam und die Beratung bei verschiedenen Aufgaben, von der Auftragsbearbeitung bis zur Lizenzvergabe. Sie arbeiten in einem internationalen Umfeld und profitieren von flexiblen Arbeitszeiten sowie der Möglichkeit zum Homeoffice. Das Unternehmen fördert Teamarbeit und bietet regelmäßiges Feedback sowie Entwicklungsmöglichkeiten in einer offenen und kollegialen Atmosphäre.

Leistungen

Flexibles Arbeiten

Home Office Möglichkeit

Laptop und Firmenhandy

Regelmäßige Team-Events

Qualifikationen

• Erfahrung in der Vertriebsassistenz, idealerweise in einem Softwareunternehmen.
• Gute Deutsch- und Englischkenntnisse sind erforderlich.

Aufgaben

• Unterstützung des Vertriebs- und Beratungsteams bei der Auftragsbearbeitung.
• Verantwortung für die Erstellung von Lizenzanfragen und NDAs.

Kenntnisse

Kommunikationsfähigkeiten

Technisches Verständnis

Teamarbeit

Verantwortungsbewusstsein

Ausbildung

Abgeschlossene kaufmännische Ausbildung

Industriekaufmann/-frau oder vergleichbare Qualifikation

Tools

Microsoft Office (insbesondere Excel)

ERP-Systeme

Microsoft Dynamics

CRM-Systeme

Jobbeschreibung

We offer you a very interesting and varied position in our friendly Customer Service team, where you will get the chance to develop or to start your career with the perspective to grow into an even broader role in a few years.

You will work independently with a lot of different contact persons and teams in a global surrounding. You will have the chance to obtain an insight in the wide spectrum of customer service responsibilities – and can develop into various directions.

Your role in bullets

• You are a competent contact person for our customers and partners; you support our sales and consulting team regarding order entry and processing as well as invoicing. You actively drive the cooperation.
• You support our sales team with quotations and tenders as well as with various evaluations and analyses.
• You support the consulting colleagues in processing service orders.
• You create Nexus licenses for our SmartID and SDK products and support Inside Sales with the prolongation of our customers' maintenance contracts. Besides, you are available and act as a contact person for our customers in case of queries regarding these products.
• You are responsible for creating trial software requests and preparing NDAs.
• You work on the optimisation of our ERP system as well as our Power BI system.
• You support the finance department in our accounts receivable management.

Who are you

As a person, you have a quick grasp and a good technical understanding. You like to work in a team, also internationally, and bring along very good communication skills and a sense of responsibility and commitment. Your working style is independent, self-reliant, and structured. In addition, you bring the following with you:

• You have a successfully completed commercial vocational training, industrial clerk (m / f / d) or a comparable qualification.
• You have professional experience in the field of sales assistance, ideally in a software company.
• You are proficient in Office (especially Excel), and you have already worked with an ERP system. If you already know Microsoft Dynamics and a CRM system, this is a plus.
• You have both very good German language skills (this is a must!) and good English communication skills.

Life at Nexus

We always work as a team where you could feel safe, dare to try new ways, find solutions for different challenges, and develop the organization together. We also realize the value of having fun on the way there! You will have the chance to develop your role and to develop in our global company. We offer you an open communication style, flat hierarchies with regular feedback, team meetings, and company events. You will have flexible working hours and the possibility for home office, equipped with a laptop and company mobile phone.

Please send us your CV in English so that each member of our great team has the chance to go through it. We also ask you to add your starting date, certificates, and your salary expectations. Thanks in advance!