Customer Service Manager - SAP CX (all genders)

adesso SE; Saarbrücken; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading company in IT solutions is seeking a Customer Service Manager specializing in SAP Customer Experience to join their Saarbrücken team. The role involves ensuring the effective use of e-commerce platforms, managing service requests, and troubleshooting errors. Ideal candidates will have a degree in IT and experience with SAP and cloud environments, contributing to the support of customers through effective communication and solution implementation.

Qualifikationen

• Education or degree in a relevant IT field.
• Experience in support roles or customer service.
• Familiarity with SAP CX and third-party system integrations is a plus.

Aufgaben

• Responsible for the implementation of SAP CX solutions.
• Handle incident reports and ensure timely resolutions.
• Document operational procedures and configurations.

Kenntnisse

Problem Solving

Customer Service

Application Management

Error Analysis

Ausbildung

Degree in relevant IT field

Tools

Kubernetes

Support Tools

SAP Customer Experience Cloud

Jobbeschreibung

Customer Service Manager - SAP CX (all genders), Saarbrücken

Saarbrücken, Germany

470bd6ebe516

Locations include Aachen, Augsburg, Berlin, Bonn, Bremen, Dortmund, Dresden, Düsseldorf, Essen, Frankfurt, Hamburg, Hannover, Jena, Karlsruhe, Kiel, Koblenz, Köln, Leipzig, München, Münster, Neumünster, Nürnberg, Paderborn, Potsdam, Rostock, Saarbrücken, Siegen, Stuttgart, Ulm, Walldorf.

Are you passionate about the smooth operation of e-commerce or CRM platforms and enjoy providing expert advice to customers regarding their application management? Do you enjoy analyzing, diagnosing, and solving error situations? Then you are exactly right at adesso!

As a Customer Service Manager, you will be responsible for the productive use of e-commerce platforms, primarily based on SAP Customer Experience (Sales, Service, Marketing, E-Commerce, and Customer Data), focusing on SAP Sales or Commerce Cloud. You will utilize modern tools to keep your system up and running.

In detail, your responsibilities include:

• Collaborating with team members to ensure the successful implementation of SAP CX solutions for our clients.
• Handling incident reports and service requests, ensuring timely resolution.
• Coordinating the deployment of solutions with our team, clients, and relevant service providers.
• Analyzing and diagnosing error situations, reading log files, and monitoring the environment.
• Maintaining close communication with clients and software development specialists.
• Documenting operational procedures and configurations.
• Possessing education or degree in a relevant IT field.
• Having experience in support roles, application management, or customer service, ideally with SAP Customer Experience Cloud and third-party system integrations.
• Enjoying analyzing and diagnosing errors.
• Familiarity with support tools and experience with Kubernetes/cloud environments is beneficial.
• Ideally, you are familiar with interfaces like REST, JSON, XML, connecting surrounding systems such as ERP, CRM, PIM, DAM, CMS, or others.