Customer Service Manager - Logistics - m / f / d

DSJ Global; Hamburg; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading logistics company is seeking a motivated Customer Service Manager in Hamburg. This pivotal role involves leading a customer service team, optimising processes, and enhancing satisfaction in a dynamic environment. Ideal candidates will have experience in logistics and strong leadership skills. A hybrid work model and competitive salary are offered.

Leistungen

Competitive salary with bonus

Hybrid work model with flexibility

Comprehensive training and development plans

Attractive social benefits and career growth opportunities

Opportunity to travel on company-operated vessels

Qualifikationen

• Several years of experience in a senior customer service or managerial role.
• Background in logistics or freight forwarding is an advantage.
• Fluent in German and proficient in English.

Aufgaben

• Lead and manage the customer service team for high performance.
• Optimise customer service processes for efficiency.
• Handle escalated customer issues and ensure timely resolution.

Kenntnisse

Leadership

Organisational Skills

Interpersonal Skills

Solution-Oriented

Innovative

Ausbildung

Degree in Business Administration

Vocational Training in Communication or Service Management

Tools

CRM Tools

Microsoft Office Suite

Jobbeschreibung

Our client is a leading logistics and freight forwarding company, committed to delivering exceptional service and innovative supply chain solutions. With a strong focus on sustainability, technology, and customer satisfaction, they are shaping the future of logistics across Europe.

To support their continued growth, they are seeking a motivated and strategic Customer Service Manager (m / f / d) to join their team in Hamburg.

Position Summary

As the Customer Service Manager, you will serve as the central interface between customers and internal teams, ensuring a seamless service experience. You will lead a team of customer service professionals, optimise service processes, handle key escalations, and drive initiatives that enhance customer satisfaction and operational efficiency.

This is a high-impact role where leadership, communication, and a solution-oriented mindset are key to success.

Key Responsibilities

• Lead and manage the customer service team to ensure high performance and customer satisfaction
• Serve as the main point of contact between customers and internal departments
• Optimise customer service processes and work flows for efficiency and effectiveness
• Monitor service KPIs and implement continuous improvement initiatives
• Handle escalated customer issues and ensure timely resolution
• Support the company's sustainability and innovation goals through strategic service initiatives
• Utilise CRM systems to manage customer relationships and analyse performance data
• Collaborate with logistics and operations teams to deliver seamless service

Required Qualifications

• Several years of experience in a senior customer service or related managerial role
• Background in logistics, freight forwarding, or transportation is a strong advantage
• Completed degree or vocational training in business administration, communication, or service management
• Strong leadership, organisational, and interpersonal skills
• Proficient with CRM tools and Microsoft Office Suite
• Fluent in German and proficient in English
• Solution-oriented, innovative, and open to taking on responsibility

What's on Offer

• Competitive salary, with bonus.
• Hybrid work model with flexibility
• A modern, collaborative workplace culture
• Comprehensive training and individual development plans
• Attractive social benefits and career growth opportunities
• The unique opportunity to travel on company-operated vessels

Apply Now

If you're passionate about customer service and want to make a real impact in a dynamic logistics environment, this is your opportunity. Apply now with your updated CV and take the next step in your career.