Customer Support / Service Manager (F/M/D)

Description

Are you looking for a new challenge and more than just a job? Do you want to shape the future with us? We want to further develop Campus Founders Ventures GmbH together with you.

In Summer 2025 Campus Founders opens its new building called GRAVITY with co-working and co-creation areas as well as a media studio, community and event spaces.

In your role as Customer Service Manager at Campus Founders Ventures, you coordinate services and activities for members and create a vibrant, welcoming atmosphere that fosters interaction and collaboration.

Your fields of action in a glance:

• You are the main point of contact for our residents and see yourself as their host, creating an optimal working environment.
• You track and evaluate how residents make the best use of the services we offer and participate in activities you invite.
• You become an expert for our residents, understanding their individual needs, providing tailored advice and developing customized service offerings.
• You focus on the users and residents, with the goal of maintaining existing partnerships and developing new residents into long-term partnerships.
• You accompany our residents from onboarding to offboarding, both through our digital tools and personally within our space.
• You assist in defining workflows and UX/UI requirements for our digital applications to ensure a seamless user experience for the residents.
• You are responsible for maintaining and updating user accounts in our CRM and management system, including managing the deal flow and overseeing contract and invoice management.

You’re a good fit for us if you bring the following:

• You have completed training or a degree in hospitality, business administration or relevant experience in membership management, partnership or partner success.
• You possess excellent interpersonal and communication skills, enabling you to interact effectively with members and handle their concerns professionally.
• Your approach is innovative and proactive; you develop and implement ideas to enhance member engagement.
• You bring initial experience working with data management systems and operational processes and add knowledge about HubSpot and OfficeRnD as a plus.
• You are fluent in German and in English, spoken and written.

What’s in it for you:

A wide-ranging area of work and responsibility with a very varied range of tasks:

• You will play a key role in the success of the next generation of successful startups.
• You will develop with us a first-class network of organizations and people in the startup world.
• You will be part of a passionate, energetic, diverse and international team in an exciting and fun environment.
• You will actively shape our curious, open-minded, productive and startup-friendly community.
• You will enjoy long-term personal development opportunities and a competitive salary.

We look forward to receiving your application! Become part of our Campus Founders Community and help us make Heilbronn a center of gravity for entrepreneurship.