Customer Service Manager

Approach People Recruitment; Bad Schwartau; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A well-established insurance provider in Schleswig-Holstein is seeking a Trilingual Operations Manager fluent in German, English, and French. This crucial role involves optimizing international operations, leading cross-functional teams, and enhancing workflows to drive efficiency and customer satisfaction. The ideal candidate will have experience in operations management within the insurance sector, strong leadership capabilities, and a tech-savvy mindset. A competitive salary and stable work environment with opportunities for growth are offered.

Leistungen

Competitive salary and benefits package

Opportunities for growth

Supportive work environment

Qualifikationen

• Proven experience in operations management, ideally in the insurance or financial services sector.
• Strong leadership and organizational skills.
• Familiarity with regulatory frameworks in the DACH and/or EU region.

Aufgaben

• Lead and coordinate operational teams across multiple regions.
• Ensure seamless day-to-day operations focusing on efficiency and customer satisfaction.
• Monitor KPIs, implement process improvements, and manage cross-border projects.

Kenntnisse

Operations management

Fluent in German

Fluent in English

Fluent in French

Leadership skills

Organizational skills

Tools

CRM tools

Workflow tools

Jobbeschreibung

🌍 Trilingual Operations Manager (m/f/d) – Insurance Sector | Schleswig-Holstein

Are you a dynamic professional with a passion for optimizing operations in a fast-paced environment? A well-established insurance provider in Schleswig-Holstein is seeking an experienced Operations Manager (m/f/d) fluent in German, English, and French to oversee and enhance its international workflows.

🔍 What You’ll Do:

• Lead and coordinate operational teams across multiple regions.
• Ensure seamless day-to-day operations with a focus on efficiency, compliance, and customer satisfaction.
• Serve as a vital communication bridge between German, English, and French-speaking stakeholders.
• Monitor KPIs, implement process improvements, and manage cross-border projects.
• Collaborate closely with internal departments including Claims, Underwriting, and Customer Service.

✅ What You Bring:

• Proven experience in operations management, ideally in the insurance or financial services sector.
• Native-level or fluent German, English, and French.
• Strong leadership and organizational skills.
• Familiarity with regulatory frameworks in the DACH and/or EU region is a plus.
• Tech-savvy mindset with proficiency in modern CRM and workflow tools.
• Competitive salary and benefits package.
• A stable, supportive work environment with international exposure.
• Opportunities for growth within a respected and agile organization.
• Autonomy to shape operational strategy in a growing cross-border business.

Ready to take the next step in your career?