Customer Service & Logistics Assistant

TN Germany; Düsseldorf; Vor Ort; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

An established industry player in the FMCG sector is seeking a dedicated Customer Service professional to join their Logistics team. In this pivotal role, you will manage daily operations, ensuring effective communication with B2B clients and supporting inventory management. Your expertise in SAP and logistics will be essential in optimizing order processes and maintaining stock levels. This position offers an exciting opportunity to collaborate with various internal teams and contribute to the overall success of the company. If you're passionate about customer service and logistics, this role is perfect for you.

Qualifikationen

• Experience in order entry and EDI order processing.
• Very good written and spoken German skills required.

Aufgaben

• Handle day-to-day business in Customer Service and Logistics.
• Direct communication with B2B customers regarding complaints and inquiries.

Kenntnisse

Customer Service

Logistics

SAP (SD, MM)

MS Office (Excel)

BI Analysis Tools

German Language Skills

English Language Skills

Commercial Understanding

Ausbildung

Commercial/Logistical Apprenticeship (IHK certified)

Tools

SAP

MS Office

IBP

Jobbeschreibung

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Client:

Lotus Bakeries

Location:

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

8073d4a543b6

Job Views:

1

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

To support us in handling the regular day-to-day business within the Customer Service and Logistics department and being the contact person for internal and external customers. In this role, you will report to the Supply Chain Manager.

• Order entry and EDI order processing, including availability checks in inventory management and invoicing.
• Direct written and telephone communication with our B2B customers, including processing customer complaints and delivery status inquiries in logistics.
• Creating delivery notes to ensure the smooth dispatch of goods to our customers.
• Goods replenishment in our plants as required, considering production capacities, optimized order sizes, and avoiding spoilage.
• Inventory monitoring and correction postings to ensure reliable stock levels at all times.
• Supporting feasibility checks for promotions, including additional cardboard materials and displays.
• Close collaboration with internal stakeholders such as sales, marketing, production plants, and external logistics service providers.
• Supporting the creation and maintenance of the internal forecast, considering the monthly S&OP rhythm.
• Creating ad-hoc analyses using BI analysis tools.
• Successfully completed commercial/logistical apprenticeship (IHK certified).
• Knowledge of SAP (SD, MM), MS Office (especially Excel), and IBP is an advantage.
• Very good written and spoken German skills and good English skills.
• Preferably logistics experience in the FMCG sector.
• Strong commercial understanding with a structured and conscientious approach to work.