Customer Service & Inside Sales Lead

Aggreko; Dorsten; Vor Ort; EUR 40.000 - 80.000; Vollzeit

Zusammenfassung

An established industry player is seeking a dynamic Customer Service & Inside Sales Lead to join their Dorsten office. In this pivotal role, you will develop and execute strategies to enhance customer experience while leading a high-performing inside sales team. Your leadership will foster collaboration between sales and operations, driving business growth through innovative sales strategies. This forward-thinking company values diversity and encourages personal development, offering a competitive salary and unique perks like paid time off for volunteering. If you are passionate about customer engagement and team success, this opportunity is perfect for you.

Leistungen

Competitive salary and benefits package

Focus on continued personal development

Paid time off for volunteering

Access to Employee Assistance Programme

Qualifikationen

• Proven experience leading high-performing teams and achieving targets.
• Strong business acumen with a customer-focused mindset.

Aufgaben

• Develop strategies to deliver exceptional customer experience.
• Lead inside sales team and foster a high-performing culture.

Kenntnisse

Team Leadership

Customer Experience Management

Sales Strategy Development

Collaboration

Coaching and Development

Business Acumen

Jobbeschreibung

We're the global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.

We’re looking for a Customer Service & Inside Sales Lead, to be based in our Dorsten office.

Why Aggreko? Here are some of the perks and rewards:

1. A competitive salary and benefits package
2. A focus on continued personal development
3. Paid time off work for volunteering in the community
4. Access to our Employee Assistance Programme which helps promote and support a healthy lifestyle

What you’ll do:

1. Develop and execute short and long-term strategies to deliver an exceptional customer experience.
2. Lead and support the inside sales team, fostering an inclusive and high-performing culture.
3. Promote collaboration between sales and operations to align strategies and enhance customer engagement.
4. Identify and evaluate new opportunities. Collaborate with Marketing to develop and execute a competitive sales strategy for our inside sales team, driving business growth.
5. Oversee and support the performance of inside sales and customer experience teams, ensuring all objectives and key performance indicators are met.
6. Monitor and manage activities, providing day-to-day leadership and coaching for all teams.
7. Foster a culture of accountability, ownership, and continuous improvement, ensuring all team members reach their full potential.
8. Ensure alignment with company standards and policies, focusing on inclusion and diversity.
9. Act as a change agent, driving innovation and managing change within the organization. Enforce standards, monitor pricing practices, and execute objectives while fostering an inclusive and supportive environment.

You’ll have the following skills and experience:

1. Proven experience leading and managing high-performing teams with a consistent track record of achieving team targets.
2. Demonstrated success in partnering with colleagues in a matrix organization to drive results.
3. Experience working effectively in a call centre environment, driving quality while maintaining high levels of motivation and engagement.
4. Strong business acumen with a customer-focused, results-driven and solutions-focused mindset.
5. Ability to develop and coach teams in challenging environments.
6. Lead from the front and engage with issues and people at all levels within the company.

Find out more and apply now.

Bring your energy. Grow your career.

About Aggreko:

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

Equal Opportunity Employer, including disability and veterans.