Customer Service German Speaker w/Relocation package

Cross Borders Talents; Stuttgart; Vor Ort; EUR 1.000 - 35.000; Vollzeit

Zusammenfassung

A leading technology company is looking for a Customer Support Specialist fluent in German to join their team in Portugal. The role involves handling customer inquiries, managing reservations, and resolving technical issues. Candidates should be tech-savvy with experience in customer service. The position offers a relocation package and various bonuses, making it an attractive opportunity for those looking to grow their careers.

Leistungen

Meal Allowance: 7.23 per working day

Transport Allowance: 20 per month

Health Insurance: Coverage starts from Day 1

Relocation Support

Qualifikationen

• Fluent in German and English (spoken and written).
• Experience in customer service or sales support preferred.
• Tech-savvy and comfortable troubleshooting digital tools.

Aufgaben

• Support customers with sales-related inquiries and troubleshooting.
• Communicate via phone, email, chat, and social media.
• Log and manage all customer interactions with attention to detail.

Kenntnisse

Fluency in German

Customer Service

Communication

Multitasking

Proactivity

Jobbeschreibung

Job Title:Customer Support German Speaker with Relocation Package
Department:Sales
Company:Leading Technology Company
Location:Portugal or Porto
Contract Type:CDD 6 months (with possibility of renewal)
Work Model:On-site

Work Schedule

Shifts:Monday to Friday, including bank holidays, between 08:00 and 20:00 (rotational shifts)

Saturday + Sunday: 8:00-17:00 (Rotational Shifts)

Days Off:2 days off per week

Salary & Compensation

Welcome Bonus: 3000 euro

Base Salary:1,100 euro per 14 months

Performance Bonus:135euro per 12 months

Complexity Bonus: 120euro per 11 months

Position Bonus (Braga only):20euro per 12 months

Allowances & Benefits

Meal Allowance:7.23 per working day
Transport Allowance:20 per month
????Health Insurance:Coverage starts from Day 1 (monthly contribution required), free after 6 months
️Relocation Support:Provided for eligible candidates relocating within Portugal

Your Role

As aSales Support Specialist, you'll be the first point of contact for Italian-speaking customers. You'll handle inquiries, manage reservations, resolve technical issues, and ensure every interaction aligns with the company's high standards of service and professionalism.

What Youll Do

• Support customers with sales-related inquiries, product information, and troubleshooting
• Communicate across multiple channels: phone, email, chat, and social media
• Tailor communication to reflect brand tone and customer needs
• Handle escalations with empathy and a customer-first mindset
• Log and manage all customer interactions with attention to detail

Who You Are

Fluent inGermanandEnglish(spoken and written)
Experience in customer service or sales support (preferred)
Tech-savvy and comfortable with troubleshooting digital tools
Skilled in communication and multitasking
Resilient and calm under pressure, with a proactive attitude

Work remotely with a top technology brand while helping customers make informed decisions and enjoy a smooth experience. Be part of a collaborative and forward-thinking teamapply now and grow your career with us!