Customer Service German Speaker w/Relocation package

Cross Borders Talents; Frankfurt (Oder); Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading technology brand is seeking a Customer Support Specialist fluent in German and English to support customers with sales-related inquiries and technical issues. This role is based in Germany or offers relocation options. The ideal candidate has prior customer service experience, is tech-savvy, and excels in communication. Join a collaborative team and help enhance customer experiences!

Leistungen

Meal allowance of 7.23 per working day

Transport allowance of 20 per month

Health insurance from Day 1

Qualifikationen

• Fluent in German and English (spoken and written).
• Experience in customer service or sales support preferred.
• Tech-savvy and comfortable with troubleshooting digital tools.

Aufgaben

• Support customers with sales-related inquiries and product information.
• Communicate across multiple channels: phone, email, chat, and social media.
• Log and manage all customer interactions with attention to detail.

Kenntnisse

Fluent in German

Fluent in English

Customer service experience

Technical troubleshooting skills

Strong communication skills

Jobbeschreibung

Customer Service German Speaker w/Relocation package

Job Openings: Customer Service German Speaker w/Relocation package

About the job: Customer Service German Speaker w/Relocation package

Job Title: Customer Support German Speaker with Relocation Package
Department: Sales
Company: Leading Technology Company
Location: Portugal or Porto
Contract Type: CDD 6 months (with possibility of renewal)
Work Model: On-site

Work Schedule

Shifts: Monday to Friday, including bank holidays, between 08:00 and 20:00 (rotational shifts)

Saturday + Sunday: 8:00-17:00 (Rotational Shifts)

Days Off: 2 days off per week

Salary & Compensation

Meal Allowance: 7.23 per working day
Transport Allowance: 20 per month
Health Insurance: Coverage starts from Day 1 (monthly contribution required), free after 6 months
Relocation Support: Provided for eligible candidates relocating within Portugal

Your Role

As a Sales Support Specialist, you'll be the first point of contact for German-speaking customers. You'll handle inquiries, manage reservations, resolve technical issues, and ensure every interaction aligns with the company's high standards of service and professionalism.

What You'll Do

• Support customers with sales-related inquiries, product information, and troubleshooting
• Communicate across multiple channels: phone, email, chat, and social media
• Tailor communication to reflect brand tone and customer needs
• Handle escalations with empathy and a customer-first mindset
• Log and manage all customer interactions with attention to detail

Who You Are

Fluent in German and English (spoken and written)
Experience in customer service or sales support (preferred)
Tech-savvy and comfortable with troubleshooting digital tools
Skilled in communication and multitasking
Resilient and calm under pressure, with a proactive attitude

Work remotely with a top technology brand while helping customers make informed decisions and enjoy a smooth experience. Be part of a collaborative and forward-thinking team. Apply now and grow your career with us!