Customer Service Expert French Market m/f/d

METRO Markets; Düsseldorf; Hybrid; EUR 30.000 - 45.000; Vollzeit

Zusammenfassung

A leading company in e-commerce, METRO Markets is seeking a Customer Service Expert for the French Market. The successful candidate will handle customer inquiries, manage escalations, and participate in process improvements. This role offers hands-on experience in a dynamic, fast-paced environment with a diverse international team.

Leistungen

30 days of vacation annually

Flexible working hours

Discounted shopping with the Metro Card

Health and wellbeing support

Language course subsidies

Qualifikationen

• Experience in customer service, preferably in e-commerce.
• Confident, proactive, and assertive attitude.
• Fluency in French and at least professional proficiency in English.

Aufgaben

• Handle 3rd level requests including claims and complaints.
• Engage with customers across various channels.
• Identify opportunities for process improvements.

Kenntnisse

Customer service experience

Strong communication skills

Conflict management

Problem-solving

Interpersonal skills

Analytical skills

Fluency in French

Professional proficiency in English

Jobbeschreibung

Online marketplaces have never been this awesome.

As an e-commerce marketplace, METRO Markets GmbH collaborates with hundreds of partners across Europe and beyond, managing thousands of products to meet our customers' needs while providing excellent service. We are part of METRO Group.

We are seeking a Customer Service Expert (m/w/d) for the French Market!

Are you an enthusiastic and dynamic individual eager to gain hands-on experience in the fast-paced world of e-commerce? Join our innovative team as a Customer Service Expert (m/f/d) for the French Market, where you will deliver exceptional customer experiences and develop your skills in the e-commerce industry.

Main Responsibilities

• Handle 3rd level requests including claims, complaints, escalations, warranties, and special requests
• Engage with customers across various channels, providing personalized assistance
• Conduct quality assurance and measurement activities
• Collaborate with cross-functional teams to escalate and resolve complex customer issues
• Identify opportunities for process improvements and customer-centric initiatives
• Manage negative customer reviews
• Serve as the point of contact for all customer inquiries

Qualifications

• Proven experience in customer service, preferably in e-commerce
• Strong written and oral communication skills
• Conflict management and problem-solving abilities
• Effective interpersonal skills to work within dynamic teams
• Confident, proactive, and assertive attitude
• Analytical skills, including root cause analysis
• Native or fluent French and at least professional proficiency in English
• Additional European language skills are a plus

What We Offer

• Innovative products and exciting career growth opportunities in an agile environment with a start-up mentality
• A diverse international team of over 70 nationalities
• Flexible working hours, hybrid work options, and home office flexibility
• 30 days of vacation annually
• Support from METRO Group, our parent company
• Discounted shopping with the Metro Card and other brand discounts
• JobRad commuting program
• Health and wellbeing support
• Language course subsidies for professional development

We are shaping the future of B2B commerce by providing a platform for business relationships. Our marketplace enables millions of business owners worldwide to focus on what they do best—delighting their customers.