Customer Service Executive (Travel Industry)

TBO.COM; Köln; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Jobbeschreibung

TBO.COM is one of the leading global travel distribution platforms. We connect over 100,000 travel buyers across more than 110 countries with millions of travel suppliers worldwide. Our technology enables travel buyers and suppliers to come together and seamlessly create joyful experiences for travelers all over the world.

Requirements :

• Ability to work under pressure in a fast-paced, dynamic environment that adapts to meet customer needs.
• Flexibility to follow any shift pattern.
• Enthusiastic can-do attitude; high communication skills (verbal and written) are essential.
• Fluent in German.
• Fluent in English.
• Professional, proactive, customer-focused, and friendly demeanor in all tasks.
• Attention to detail and patience in listening.
• Persistence in repetitive tasks and excellent time management skills.
• Negotiation skills and assertiveness.
• Strong computer literacy (Microsoft Office, Windows) and familiarity with web portals.
• Ability to work as part of a team to meet goals.
• Creative problem-solving skills.

Previous experience in the travel industry or with similar booking platforms is advantageous.