Customer Service Executive (Travel Industry)

TBO.COM; Essen; Vor Ort; EUR 30.000 - 45.000; Vollzeit

Zusammenfassung

A global travel distribution platform is seeking a dynamic individual ready to work in a fast-paced environment. Successful candidates will demonstrate high communication skills, adaptability for shift work, and a customer-focused mindset to enhance travelers' experiences. Experience in the travel industry is a plus.

Qualifikationen

• Fluent in German and English.
• Previous experience in the travel industry is advantageous.
• Flexibility for shift work and ability to work under pressure.

Kenntnisse

Communication

Teamwork

Problem Solving

Negotiation

Time Management

Attention to Detail

Tools

Microsoft Office

Web Portals

Jobbeschreibung

TBO.COM is one of the leading global travel distribution platforms. We connect over 100,000 travel buyers across more than 110 countries with millions of travel suppliers worldwide. Our technology enables travel buyers and suppliers to collaborate seamlessly, creating joyful experiences for travelers around the globe.

Requirements:

• Ability to work under pressure in a fast-paced, dynamic environment that adapts to satisfy customer needs.
• Flexibility to follow any shift pattern.
• Enthusiastic can-do attitude; high communication skills (verbal and written) are essential.
• Fluent in German.
• Fluent in English.
• Professional, proactive, customer-focused, and friendly approach in all tasks.
• Attention to detail and ability to listen patiently.
• Persistence in repetitive tasks; strong time management skills.
• Negotiation skills and assertiveness.
• Proficient in Microsoft Office, Windows, and familiar with web portals (basic clicking may not suffice).
• Ability to work as part of a team to meet goals.
• Creative problem-solving skills, including out-of-the-box thinking.

Previous experience in the travel industry or with similar booking platforms is advantageous.