Customer Service Engineer

PerkinElmer; Schwabenheim an der Selz; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading company in scientific solutions is seeking a dedicated Customer Service Engineer in Schwabenheim, Germany. This role involves on-site technical support, troubleshooting, and customer interaction to ensure optimal performance of analytical devices. Candidates should be skilled in diagnostics, customer service, and documentation, striving for continuous improvement and adherence to quality standards.

Qualifikationen

• Experience with analytical devices and systems.
• Ability to perform troubleshooting and repairs on-site.
• Good communication and customer service skills.

Aufgaben

• Provide on-site support for installation, maintenance, and repair of devices.
• Serve as the primary contact for customer inquiries and support.
• Document service activities and maintain accurate records.

Kenntnisse

Troubleshooting

Technical Support

Customer Service

Communication

Ausbildung

Bachelor's Degree in Engineering or related field

Jobbeschreibung

Customer Service Engineer page is loaded

Customer Service Engineer

Apply locations MSD Schwabenheim (Germany) - Customer Site time type Full time posted on Posted 30+ Days Ago job requisition id REQ-053919

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title

Customer Service Engineer

Location(s)

MSD Schwabenheim (Germany) - Customer Site

PerkinElmer is looking for a Customer Service Engineer to join out Team on Customer site in Schwabenheim.

Successful Candidate will be responsible for on-site support for our customers regarding the installation, maintenance, repair and qualification of analytical devices and other Laboratory/Shopfloor devices.

· Onsite Trouble Shooting and Repairs

o Diagnose and resolve technical issues with equipment or systems on customer premises.

o Perform routine maintenance to ensure optimal functionality.

o Install and set up new equipment according to specifications. Execute repairs, replacements, or upgrades to hardware and software components.

o Conduct thorough testing to ensure proper functionality.

o Provide training to end-users on the operation and maintenance of the installed systems.

· Customer Support

o Serve as the primary point of contact for customers, addressing inquiries and concerns.

o Collaborate with clients to understand their needs and provide appropriate solutions.

o Offer technical guidance and advice to optimize equipment performance.

· Documentation

o Maintain accurate records of service activities, including diagnostics, repairs, and installations.

o Prepare detailed reports for both internal and external stakeholders.

o Document customer communication and feedback for continuous improvement.

· Collaboration

o Work closely with internal teams, including Scientific Services, engineering, and customer support, to coordinate efforts and achieve customer satisfaction.

o Collaborate with Customer site functions to promote the OneSource culture across LAMP and EHS programs.

· Remote Support

o Provide remote assistance to other customer sites when on-site presence is not required.

o Utilize various communication tools to troubleshoot issues and guide end-users through problem resolution.

· Continuous Learning

o Stay updated on industry trends, new technologies, and product developments.

o Participate in training programs to enhance technical skills and knowledge.

· Adherence to Safety and Quality Standards

o Follow Customer safety rules and guidelines while performing on-site tasks.

o Ensure compliance with quality standards in all service activities.

o Active contribution on PerkinElmer Complaint Management

o Feedback on quality performance to business Units

· Commercial

o Identify M2M leads and opportunities.

o Close collaboration with site leader to grant Global MSA conditions are respected.

About Us

Are you ready to help improve the lives of millions of people and create ahealthier world? When you work at PerkinElmer, that’s exactly what you’lldo. From our dedicated scientists and world-class operations employeesto our innovative R&D professionals and committed sales and servicegroups, we’re a unique team of 5,000+ global colleagues who come towork every day knowing we’re making a difference. Through innovation,collaboration, and believing in our mission, we strive to create aninspiring and inclusive culture for our employees, so that they can betheir best and, together, create a better tomorrow. Join us today.