Customer Service Engineer

Materialise NV; Bremen; Hybrid; EUR 40.000 - 60.000; Teilzeit

Zusammenfassung

A leading international high-tech company is seeking a skilled Customer Service Engineer to support German-speaking medical customers. The role involves troubleshooting technical inquiries, collaborating with sales, and contributing to process improvements. Ideal candidates will have a technical background, fluency in German and English, and strong communication skills. This position offers a hybrid working model and opportunities for personal growth.

Leistungen

Healthy work-life balance

Opportunities for personal growth and career advancement

Team building activities

Focus on innovation

Qualifikationen

• Technical or medical background, preferably in a customer-facing role.
• Fluency in German and English (written and spoken) is mandatory.
• 2–3 years of experience in a customer support role is an advantage.

Aufgaben

• Serve as the main point of contact for German-speaking medical customers.
• Handle technical inquiries related to medical services.
• Collaborate with the German sales team for timely returns.

Kenntnisse

Communication

Problem-solving

Interpersonal skills

Ausbildung

Bachelor’s degree in biomedical engineering or related field

Jobbeschreibung

We’re seeking a skilled and enthusiastic Customer Service Engineer to join Materialise. In this role, you’ll be part of an international team of passionate professionals dedicated to making a difference in the world of medical innovation.

1. Serve as the main point of contact for our German-speaking medical customers, providing excellent support and guidance.
2. Handle technical inquiries related to our medical services with a focus on the German market — troubleshoot and resolve issues efficiently, and educate customers on product-related requirements.
3. Follow up on surgical loan trays and collaborate closely with the German sales team to ensure timely return.
4. Detect, solve, and/or escalate recurring operational problems.
5. Participate in process improvement discussions when required.

Your profile

• Technical or medical background, preferably in a customer-facing role (knowledge of 3D printing technology in the medical field is a plus).
• Bachelor’s degree in biomedical engineering or a related technical field is preferred.
• Fluency in German and English (written and spoken) is mandatory.
• 2–3 years of experience in a customer support role is an advantage.
• Excellent communication and interpersonal skills to build and maintain strong customer relationships.
• Problem-solving mindset with the ability to handle complex technical inquiries.
• Ability to work independently and as part of a team in a dynamic, fast-paced environment.

What we offer

• Healthy work-life balance, with initiatives to promote physical fitness, mental resilience, and social connections.
• Hybrid working & flexibility.
• Opportunities for personal growth and career advancement.
• Team building activities.
• Focus on innovation.

Location and type of contract

• Part-time
• Hybrid

Materialise is a dynamic, international high-tech company founded in 1990 and headquartered in Belgium, with over 2,300 employees worldwide. Our mission is to innovate for a better and healthier world through our software and hardware infrastructure and expertise in additive manufacturing (3D printing). Our clients span industries such as automotive, aerospace, medical, research, and academia.

As a growing company, Materialise is always looking for enthusiastic professionals eager to work with revolutionary technology in a passionate environment.

Curious to learn more about this position? Reach out to our team for answers to your questions.