Customer service employee in leasing (f/m/d)

Jobs2Web; Hannover; Hybrid; EUR 32.000 - 42.000; Teilzeit

Zusammenfassung

Volkswagen AG in Hannover is seeking a Customer Service employee in leasing to support private, commercial and fleet customers with leasing products. You will engage with customers, handle inquiries, and collaborate with internal teams to ensure smooth service delivery.

The role requires empathy, strong communication, and experience with leasing processes. The position offers a fixed-term contract with potential for hybrid remote work up to 60% and is based in Hannover, Germany.

Qualifikationen

• Proven experience in customer service within leasing or automotive environments.
• Strong communication and interpersonal skills with a customer-first mindset.
• Ability to manage multiple stakeholders and document processes clearly.

Kenntnisse

Communication Skills

Empathy

Dealership Management System

Leasing Management

Customer Satisfaction Score

People Skills

Customer Service

Stakeholder Management

Coordination

Contract Management

Knowledge-sharing

CRM

Jobbeschreibung

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Customer service employee in leasing (f/m/d)

Brief Role Description

Employees who support private, commercial and fleet customers in relation to leasing products.

Skills

• Communication Skills
• Empathy (interpersonal relationship)_inactive23072025_1460
• Dealership Management System
• Leasing Management
• Customer Satisfaction Score
• People Skills
• Customer Service
• Stakeholder Management
• Coordination
• Contract Management
• Knowledge-sharing
• Customer relationship management (CRM)_inactive23072025_1560

Job ID: 4647

Location: Hannover, DE

Department: Quality

Working Model: Jobsharing

Contract Type: Fixed-term

Remote Working: Up to 60%

Posting Date: Sep 12, 2026

Volkswagen - that's why

We want to revolutionize and shape the mobility of tomorrow sustainably. For this purpose, we are looking for talents who are willing to break completely new ground with us and are not afraid to make mistakes. We are looking for personalities who want to achieve something extraordinary. And talents who believe in the innovative power of big ideas. Are you in?

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