Customer Service Employee (gn) Vollzeit/Teilzeit befristet für 2 Jahre

DKV Euro Service; Ratingen; Hybrid; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

Ein führendes Unternehmen in der Mobilitätsdienstleistung sucht einen Kundenservice-Mitarbeiter (gn) in Ratingen. Sie betreuen Kunden per Telefon und Schrift, verbessern den Verkauf und beraten hinsichtlich neuer Dienstleistungen. Voraussetzungen sind eine kaufmännische Ausbildung und Erfahrung im Verkaufsinnendienst. Flexible Arbeitszeiten und Teilzeitoptionen werden angeboten.

Leistungen

Flexible Arbeitszeiten

Familienfreundliche Arbeitszeitmodelle

Zugang zu modernem Lernumfeld

Qualifikationen

• Abgeschlossene kaufmännische Ausbildung und mehrere Jahre Erfahrung im Innendienst.
• Sehr gute Kenntnisse in MS Office und idealerweise Erfahrung mit SAP R3.
• Serviceorientiert und kommunikativ mit Teamfähigkeit sowie Zahlenverständnis.

Aufgaben

• Ansprechpartner für Kunden und Betreuung eines definierten DKV-Kundenkreises.
• Verantwortung für telefonische und schriftliche Korrespondenz mit DKV-Kunden.
• Aktive Erweiterung des Verkaufsangebots der gesamten DKV-Dienstleistungs- und Produktpalette.

Kenntnisse

Kundenorientierung

Teamarbeit

Analytisches Denken

Ausbildung

Kaufmännische Ausbildung

Tools

MS Office

SAP R3

Jobbeschreibung

Overview

Customer Service Employee (gn) Vollzeit/Teilzeit befristet für 2 Jahre

Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,400 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!

Responsibilities

• You are the contact person for our customers and look after them for a defined DKV clientele.
• You will be responsible for telephone and written correspondence with DKV customers on all customer matters in co-operation with the sales force.
• You are responsible for actively expanding sales of the entire DKV service and product range.
• You will advise customers on DKV service innovations and represent DKV as a reliable partner to its customers.
• You process new customer applications and are responsible for processing complaints, reminders and protests, credit and total blocks as well as ordering and blocking DKV legitimisation objects.
• You are responsible for sending DKV legitimisation objects, admission documents etc. to new customers.
• You will maintain the condition entries and monitor incoming payments and overdrafts.

Qualifications

• You have a qualified commercial qualification and several years of experience in internal sales.
• You have very good knowledge of MS Office products and ideally also have experience with SAP R3.
• You are service-oriented and service-minded and have an open, positive communication style as well as the ability to work in a team, a good understanding of figures and commitment.
• Your business fluent German language skills are complemented by a good command of English.

Our offer and expectations

We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.

Why DKV Mobility?

Here are five good reasons...

At DKV Mobility, we are team players - because we are only successful together! #teamofteams

We attach great importance to work-life balance.

We stand for the compatibility of family and career! That's why we offer flexible working hours and family-friendly working time models. In addition, we rely on a balanced mix of on-site meetings and home office.

About us

We attach great importance to work-life balance. We stand for the compatibility of family and career! That's why we offer flexible working hours and family-friendly working time models. In addition, we rely on a balanced mix of on-site meetings and home office.

We support you in your development

We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team! To further your personal development, we offer you access to a modern learning environment - independent of time and location. This way you can also face the challenges of tomorrow!

Climate and recognition

We are committed to a net-zero future. After reaching our Green Pledge climate target in 2023 by reducing carbon emissions in our own business operations by 50.4% compared to the base year 2019, we set ourselves ambitious net-zero climate targets. The targets have been validated by the Science Based Targets initiative. By 2050, DKV Mobility commits to reach net-zero greenhouse gas emissions across the value chain from a 2022 base year. You want to take climate action? Follow us on our road to net-zero.

We are a certified employer. Our employees trust us. As an employer, we regularly receive awards from independent institutes, e.g. as Top Employer Germany and as Great Place to Work!

Did you know that we have received several awards as an employer in recent years?

Application

Did we make you curious? Then we are looking forward to your application! If you still have open questions then please contact Sabine Kalthoff via [e-mail].