Customer Service Coordinator (m/f/d)

Cargotec Corporation; Karlsruhe; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

International exposure

Professional development

Collaborative culture

Competitive compensation

Team events

Career progression

Job summary

Hiab, a leading provider of smart and sustainable on-road load-handling solutions, seeks a Customer Service Coordinator in Karlsruhe, Germany. The role focuses on optimising service scheduling, managing work orders, and delivering proactive customer service to drive adoption and growth.

The position is offered on a one-year fixed-term contract basis and is based in Karlsruhe, Germany. Key responsibilities include proactive communication with customers, coordinating with service centers and

Qualifications

• Completed commercial or technical education.
• Proven experience in delivering excellent customer service and planning adaptability.
• Experience with SAP and/or Salesforce is preferred.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication of service value to customers.
• Collaborative cross-functional team player.

Responsibilities

• Understand customer needs and resolve issues proactively.
• Coordinate with service centers, field teams and partners for planning.
• Plan service activities and allocate resources efficiently.
• Create, assign, monitor, and close work orders in the system.
• Handle emergencies by prioritizing and reallocating tasks.
• Support spare parts planning and order coordination.
• Prepare quotes, estimates and invoices for service work.
• Provide timely customer reporting of service activities.
• Ensure timely invoicing and reduce WIP.
• Monitor technician time sheets for accuracy.
• Communicate lifecycle value to drive service adoption and growth.

Skills

Customer service

Multitasking

Communication

Education

Commercial or technical education

Tools

SAP

Salesforce

Job description

Select how often (in days) to receive an alert: Create Alert

Job Function: Administration & Facilities

Location: Karlsruhe, DE

Country/Region: DE

Customer Service Coordinator (m/f/d)

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.

Your mission

Customer Service Coordinator will be responsible for optimising the service scheduling and managing work orders by balancing customer requirements, technician availability, and operational constraints. You will deliver a consistently high level of proactive customer service and ensure efficient workforce utilisation through effective planning, while adapting quickly to unexpected issues. You will also communicate the value of Hiab’s service offerings during customer interactions to drive service adoption and increase service sales.

The position can be based in Karlsruhe, Germany and is offered on a one-year fixed-term contract base.

Key responsibilities

• Communicate proactively and professionally with customers to understand their needs, identify potential issues, and ensure timely resolution
• Collaborate closely with internal colleagues, Hiab’s service center/field service teams, and external service partners to enable streamlined planning and delivery in line with agreed service lead times and quality standards
• Schedule and plan service activities to ensure efficient and timely service delivery, with a strong understanding of different service tasks and their impact on time requirements, competencies, and preparation needs
• Create, assign, monitor, and close work orders, ensuring all relevant and accurate information is recorded in the system
• Manage unexpected issues and respond to emergencies by effectively prioritising, reallocating, and adjusting tasks or resources as required.
• Support service preparation through effective spare parts planning and coordination of required orders
• Prepare, issue, and actively follow up quotes, estimates, and invoices for chargeable service work
• Ensure high quality and timely customer reporting of completed service activities, in collaboration with service technicians
• Ensure timely invoicing of completed chargeable service work and support the reduction of WIP
• Ensure accuracy and quality of service technician time sheet reporting
• Drive lifecycle activation to support business growth and customer retention by communicating the value of Hiab’s services during customer interactions, following up on lifecycle opportunities.

What we are looking for

• Relevant commercial or technical education
• Demonstrable experience of providing excellent customer service, prioritising and adapting planning based on changing situations
• Experience in working with SAP and/or Salesforce systems is preferable
• Ability to manage multiple priorities and remain focused in fast paced environment
• Ability to communicate the value of services to customers during service interactions
• Collaborative way of working with cross functional teams.

What we offer

We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally, gain insights into worldwide supply chains and build your corporate network.

Our benefits include

• A truly international role with exposure to multiple markets and teams.
• Opportunities for professional development in a growing digital environment.
• A supportive, collaborative culture that values continuous improvement.
• Fair and attractive compensation to reward your expertise and dedication.
• Family-like team and an open, collaborative working atmosphere.
• Team-building activities and regular company events.
• Long-term career prospects within a stable, international corporation.

We Are Hiab Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.