Customer Service BI Specialist

Binance; Deutschland; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading cryptocurrency exchange in Germany is seeking a Customer Service BI Specialist to analyze data, build dashboards, and provide insights to improve operational efficiency. Ideal candidates have 3-5 years in BI with strong skills in SQL and Python, along with experience in data visualization tools. This position offers remote flexibility and competitive salary.

Leistungen

Competitive salary

Remote flexibility

Growth opportunities

Qualifikationen

• 3–5 years in BI, data analysis, or a related role.
• Strong communication and problem-solving abilities.
• Experience in crypto, financial services, or compliance is a plus.

Aufgaben

• Analyze customer service data to identify behavior patterns and issue trends.
• Build and maintain dashboards and real-time reporting tools.
• Provide actionable insights to improve team performance and operational efficiency.

Kenntnisse

SQL

Python

Data analysis

BI tools

Problem-solving

Ausbildung

Degree in Data Science

Tools

Tableau

Power BI

Jobbeschreibung

• Position: Customer Service BI Specialist
• Type: Full-time

Key Responsibilities

• Analyze customer service data to identify behavior patterns and issue trends
• Build and maintain dashboards and real-time reporting tools
• Provide actionable insights to improve team performance and operational efficiency
• Conduct root cause analysis on KPIs (e.g., CSAT, resolution rate)
• Present findings to senior management and cross-functional teams
• Ensure data accuracy and support forecasting efforts
• Train team members on BI tools and techniques

Requirements

• 3–5 years in BI, data analysis, or a related role
• Strong skills in SQL, Python, R, or similar tools
• Experience with Tableau, Power BI, or other visualization tools
• Solid knowledge of databases, data warehousing, and statistical modeling
• Degree in Data Science, Statistics, CS, Business Analytics, or related field
• Strong communication and problem-solving abilities
• Experience in crypto, financial services, or compliance is a plus

Why Consider This Role

• Work at the world’s leading crypto exchange
• Drive data-based decision-making for customer operations
• Remote flexibility with global impact
• Competitive salary and growth opportunities

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