Customer Service Backoffice Representative with Bulgarian (m/f/d)

TELUS International; Bochum; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

TELUS International is seeking a Customer Service Backoffice Representative fluent in Bulgarian and English to provide online support. The role involves achieving quality standards and offers various employee benefits including relocation support, attractive salary, and a positive working environment. Join a dynamic team in Bochum!

Leistungen

Relocation program including accommodation and transfer

Attractive salary with fully paid training period

Bonuses for weekend and night shifts

Modern workspaces in Essen

Positive international working environment

Regular fruit deliveries

Attractive employee referral bonus programs

Opportunities for integrated activities (yoga, meditation)

Qualifikationen

• Fluent written and spoken communication skills in Bulgarian and English are essential.
• Willing to move to Germany as soon as possible.
• Strengths in efficiency, accuracy and empathy.

Aufgaben

• Provide online support for specific cases.
• Achieving and ensuring the quality standards.

Kenntnisse

Fluent written and spoken communication in Bulgarian

Fluent written and spoken communication in English

Efficiency

Accuracy

Empathy

Goal-oriented work approach

Flexibility

Willingness to work 24/7 shifts

Ausbildung

Valid working permit for Germany / EU citizenship

Jobbeschreibung

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Customer Service Backoffice Representative with Bulgarian (m/f/d), Bochum

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Client:

TELUS International

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

ca6475bf2581

Job Views:

2

Posted:

27.06.2025

Expiry Date:

11.08.2025

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Job Description:

Back Office Support with Bulgarian (m/f/d)

Overview of tasks:

• Back office support only
• Provide online support for specific cases
• Achieving and ensuring the quality standards

What we expect:

• Fluent written and spoken communication skills in Bulgarian and English are essential
• Willing to move to Germany as soon as possible
• Valid working permit for Germany / EU citizenship
• Strengths in efficiency, accuracy and empathy
• Goal-oriented work approach and flexibility
• Availability to work on a 24/7 shift system

What we offer:

• Our relocation program enables you to start quickly and supports you with accommodation and transfer
• Attractive salary: 14.4 Euro per hour and fully paid training period
• Appealing bonuses for weekend and night shifts
• Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture
• Advanced job opportunities in our internationally growing company
• Great office with modern workspaces at the city center of Essen
• Positive international working environment; Fun Floor with PlayStation, table tennis, and much more
• Comfortable leisure areas and opportunities to join different activities like yoga or guided meditation
• Regular fruit deliveries for a healthy lifestyle and free drinks
• Attractive employee referral bonus programs
• Intriguing and diverse responsibilities

Join our team and apply now!

Our recruiting team will gladly answer all your questions at [phone]. We are looking forward to your informative application. We have digitized our recruiting process and are now offering virtual job interviews to all applicants.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

About us: Excellent customer service is our passion - in 2020, Competence Call Center has merged with TELUS International and is now a part of it. Since then, 70,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.