Customer Service Associate – German Speaking

Horseware Ireland; Köln; Remote; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A leading equestrian company based in Köln is seeking a Customer Service Representative to handle customer inquiries and issues. The ideal candidate will have equine knowledge, be fluent in German and English, and have at least 2-3 years of experience in customer service. Responsibilities include responding to customer queries via various channels and collaborating with technical teams. The role offers a competitive salary and benefits including remote work options.

Leistungen

Competitive salary commensurate with role and experience

25 days basic annual leave

Company pension scheme

Healthcare

Discount on Horseware Ireland products

Qualifikationen

• Minimum of 2 - 3 years’ experience in a high performing customer service environment.
• Positive, open, can-do attitude and demeanour.
• Ability to thrive under pressure and seek solutions.

Aufgaben

• Respond to customer inquiries and concerns via email, live chat, or social media.
• Provide product information and assistance with order tracking.
• Collaborate with the IT team to resolve complex technical problems.

Kenntnisse

Equine knowledge and experience

Fluent German

Fluent English

Strong communication skills

Organisational skills

Attention to detail

Tools

Microsoft Office Suite

CRM system

Jobbeschreibung

About us :

Through it all, we are measured by the purest of passions, a love of horses. This unspoken bond

between human and horse guides everything we do. For almost 40 years, this simple truth has been Horseware Ireland’s guiding inspiration. It has helped us to always deliver high performance, beautiful and sustainable products that last.

It was 1985 when Horseware Ireland created our now iconic Rambo Original horse rug, sparking a

design revolution that redefined innovation within the equine industry. We forged a path that would grow across geographies, span generations, and make Horseware Ireland the world’s leading equestrian branding horse rugs and equine products, selling to over 70 countries worldwide, with more than 400 employees.

Today, more than ever, we continue to challenge what is possible and re-imagine new ways of fulfilling our mission to Make Life Better.

Responsibilities of the Role :

• Respond to customer inquiries and concerns via email, live chat, or social media in a professional and timely manner.
• Provide product information, assistance with order tracking, and resolution of customer issues.
• Assist customers with website navigation, account access, and troubleshooting common technical issues.
• Collaborate with the IT or technical team to resolve complex technical problems.
• Develop a deep understanding of the products and services offered on the eCommerce platform to provide accurate information to customers.
• Make product recommendations based on customer needs and preferences.
• Monitor product availability and communicate any out-of-stock or backorder situations to customers.
• Collaborate with the fulfilment team to ensure accurate and timely order fulfilment.
• Maintain accurate and organized records of customer interactions and order details in the CRM system.
• Generate reports and analyse customer service metrics as needed.
• Provide customer feedback to the relevant departments

About you :

Equine knowledge and experience is required.

Fluent German is essential

Fluent English is essential.

Minimum of 2 - 3 years’ experience in a high performing customer service environment

Microsoft Office Suite experience.

Strong communication skills (verbally and written) with an excellent telephone manner.

Excellent organisational and time management skills with the ability to multitask when priority tasks change due to the business needs.

A high degree of attention to detail.

Experience with a CRM system preferred.

Positive, open, can-do attitude and demeanour.

Possess the ability to thrive under pressure and seek solutions when issues arise.

Please submit CV in English

Benefits :

Competitive salary commensurate with role and experience.

Remote working.

25 days basic annual leave.

Company pension scheme.

Healthcare.

Health screening.

Maternity, paternity, and adoptive leave.

Learning, education, and training support.

Discount on Horseware Ireland products.

Charity volunteer day.