Customer Service Associate DACH - German Speaking

SC Joohnson Lifestyle Brands; Hamburg; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

Join a leading company in household products as a Senior Representative in Customer Service. You'll manage customer orders, ensure service excellence, and work closely with logistics teams. This role is vital for maintaining high service standards and fostering customer relationships, based in Hamburg.

Qualifikationen

• Experience in B2B customer service.
• Fluent in German and English.
• Strong knowledge of ERP systems, especially SAP.

Aufgaben

• Accurately handle and process orders in SAP.
• Be the point of contact for delivery and service issues.
• Collaborate with logistics and sales teams.

Kenntnisse

Customer service experience

Communication skills

Problem-solving skills

Tools

SAP

Jobbeschreibung

Lifestyle Brands (the LSB) is a growing house of likeminded brands under the SC Johnson umbrella, including Method, Mrs. Meyers, Clean Day, Babyganics, and Ecover. Headquartered in San Francisco with additional operations in Chicago and throughout Europe, the LSB is home to 650 employees. Together, we act as a force for bold, transformative growth with a focus on delivering positive impact for people and the planet. If you're into pioneering the future and doing good while doing business, come join us.

The LSB is part of SC Johnson, a family-owned company and leading manufacturer of household cleaning, home storage, air care, pest control, and shoe care products, as well as professional products. Founded in 1886 and headquartered in Wisconsin, USA, SC Johnson and the Lifestyle Brands division are committed to a better world.

• Location: Hamburg (Germany)
• Contract type: Permanent
• Function: Supply Chain
• Internal Job Title: Senior Representative Customer Service

Please note this role is not eligible for international relocation.

The Germany, Austria & Switzerland (DACH) regions are key to the long-term success of Lifestyle Brands Europe. Delivering world-class customer service levels here is critical to our growth ambitions. The Germany CSA is responsible for delighting our German customers, ensuring their orders, queries, and claims are handled promptly, and challenging the wider business to meet customer service expectations. The Germany CSA works within a pool of CSAs across Europe and may provide coverage for other markets. The role reports directly to the EU Planning Manager based in Belgium.

Responsibilities:

Accurately handle and process orders in SAP:

• Manual order entry and confirmation to customer
• Processing EDI orders
• Resolving blocked EDI orders to prevent delays

Provide excellent service to German customers:

• Be the point of contact for delivery, order, service issues, and returns
• Communicate shortages, volume cuts, and availability dates
• Implement best practices for service excellence
• Contribute ideas for customer service improvements

Manage relationships with warehouse & logistics partners:

• Investigate delivery variances and shortages

Collaborate with logistics, sales, planning, and supply chain managers to balance service and cost.

Maintain customer data in SAP:

• Update customer information, link barcodes, retailer SKUs, and manage substitutions

Support team functions:

• Provide coverage for other markets if needed
• Assist local sales with volume requests, product queries, and samples
• Work with finance on stock queries
• Promote company values and a solution-oriented approach

Experience required:

• Customer service experience in B2B operations
• Strong knowledge of ERP systems, especially SAP
• Fluent in German and English
• Excellent communication skills, demonstrating passion, patience, and empathy
• Diplomatic, resilient, and charming approach to challenges
• High standards and attention to detail
• Energetic team player who enhances office vibe

About us:

We are behind Method, Ecover, and other brands, committed to making cleaning a creative, rebellious, and expressive act. We aim to create a cleaner, greener, and more colorful world, inviting everyone to join us in pioneering a sustainable future.

We are committed to diversity and inclusion, striving to create a workplace where everyone feels valued, supported, and able to be their authentic selves. We support applicants with disabilities and are happy to adjust our hiring process to ensure accessibility.

Application:

Submit your application today. For more information, please contact us via email for the full job description.