Customer Service Associate

Lalamove; Berlin; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A leading logistics company seeks a Customer Service Associate to assist customers with inquiries and resolve issues effectively. In this role, you will use your communication skills to provide excellent support to both corporate clients and individual customers, playing a vital role in enhancing customer satisfaction and retention.

Qualifikationen

• Minimum 1 year experience in customer service/contact center/BPO preferred.
• Proficient in German and English communication (both written and verbal).
• Willingness to work flexible schedules including early mornings and holidays.

Aufgaben

• Provide world-class customer service via Live Chat channel.
• Handle and investigate customer concerns to provide solutions.
• Interact with Driver Operations & Finance team regularly.

Kenntnisse

Communication

Problem Solving

Multitasking

Adaptability

Customer Orientation

Ausbildung

Bachelor's degree or college experience

Tools

Google Suite

Instant Messaging

Jobbeschreibung

As a Customer Service Associate, you will be responsible for assisting customers with inquiries and complaints related to our products and services. Your ability to think quickly, solve problems effectively, and prioritize a team-oriented approach will be essential to your success. This role is a unique opportunity to have a measurable impact on your market through the growth of business clients on our platform.

What you’ll do:

• Provide world-class customer service for our corporate client, individual customer and partner drivers via Live Chat channel.
• Handle, investigate customer concerns and provide solutions
• Attend to enquiries, educate the customer and ensure first contact resolution
• Interact with our Driver Operations & Finance team on a regular basis
• Record details of enquiries, comments or complaints
• Provide support to our users and drivers by answering their questions in a proactive, clear and efficient way by using the right methods/tools.

What you’ll need:

• Bachelor's degree or college experience preferred
• Minimum 1 year experience in customer service/contact center/BPO is preferred
• Proficient and confident when using German and English in communication (both written and verbal)
• Positive, customer-oriented individual with strong communication skills
• Target-driven, adaptable, and able to handle a fast-paced environment, multitask, and solve problems effectively
• Willingness to work flexible shift schedules, including early mornings and public holidays
• Computer literacy; familiar with Google, spreadsheets, instant messaging

To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.

This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-de/en-gr/candidate-privacy-notice