Customer Service Assistant ID Biscoff

Lotus Bakeries, Milan; Baar; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading company in the snack industry seeks an enthusiastic individual to manage order flows and client interactions in export administration. You will collaborate with internal teams and have key responsibilities that enhance client satisfaction and operational efficiency. Join a passionate team that values teamwork and open dialogue.

Leistungen

Competitive salary

On-the-job learning opportunities

Enjoy delicious branded snacks

Qualifikationen

• 3-5 years of experience in a similar role.
• Strong intercultural flexibility.

Aufgaben

• Manage daily order flow and provide administrative support.
• Liaise with sales and marketing teams on client communications.
• Ensure timely deliveries by coordinating with internal stakeholders.

Kenntnisse

Export systems knowledge

Fluency in English

Solution-oriented multi-tasking

Tools

ERP (SAP)

MS tools

Jobbeschreibung

• You stand guarantee for a flawless and correct daily follow-up of the total order flow of a specific set of distributors.
• You’ll be responsible for supporting your dedicated set of clients by not only providing administrative support, but also by pro-actively collaborating with internal departments to ‘get the job done’.
• You’ll be involved in our export administration, where orders, invoices, logistic planning, certificates, client files and complaints form a regular part of your agenda.
• Our sales & marketing team will also count on you for communication with distributors on specific topics such as packaging, price confirmations, S&OP,…

You’ll be in contact with many internal stakeholders; planning, expedition, warehousing,…; to ensure an on-time delivery of the orders

Profile

We are looking for an enthusiastic new colleague who has the following assets:

• Your previous experience in a similar role (3-5 years) convinces us of your hands-on attitude, your knowledge of export systems and documents and your solution-oriented multi-tasking talents.
• Given that your client contacts will span the globe, you are fluent in English and possess a strong intercultural flexibility.
• Understanding of ERP (SAP) and MS tools is a must
• A personality which is in line with our TOP values – Team work, Open dialogue and Passion

"Our working atmosphere is really unique. People are passionate about their work, hard-working and very driven to further grow & improve the business. At the same time, it is an enjoyable working environment with little stress and where everyone is willing to help each other. A perfect balance for me."

Anouck Draps

Global Digital Media & Commerce Manager

Offer

• You will be a part of an ambitious and driven team with a mix of cultures and talents
• Tons of on-the-job learning and insights in the world of international distributors
• A company culture where passion, team spirit and open dialogue are the main drivers
• You will received a competitive salary, in line with your experience
• And off course, you can enjoy delicious branded snacks every day!

Do you want to be part of a terrific team with the ambition to create small momentsof happiness every day? Meet our people, discover their unique skills and get excitedto join them in a great work environment.