Customer Service Analyst (x|f|m) – On-site

Sartorius; Göttingen; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A global life science company in Göttingen seeks a Customer Service Analyst to enhance supply chain efficiency and manage global order processing. Candidates should have a degree in business administration or a related field, with several years of experience in order processing and supply chain management. Proficiency in SAP and MS Office is required. Benefits include flexible work schedules and comprehensive onboarding.

Leistungen

Remote options

Flexible work schedules

Comprehensive onboarding

Team spirit and support

Qualifikationen

• Degree in business administration or relevant vocational training.
• Experience in order processing or supply chain management.
• Proficiency in SAP and MS Office applications.

Aufgaben

• Enhance delivery reliability and streamline global processes.
• Manage the global order processing and planned revenue realization.
• Prepare data for KPIs and generate reports.

Kenntnisse

Order processing

Supply chain management

Project management

SAP

Excel

Tableau

Ausbildung

Degree in business administration or related field

Tools

MS Office

ERP systems

Jobbeschreibung

For the Customer Support Center BPS, we are looking for a Customer Service Analyst (x|f|m) based in Goettingen or Aubagne, Sartorius Stedim Biotech GmbH. In this role, you will enhance KPI-driven performance and play a crucial part in managing global order processing and ensuring planned revenue realization.

The job is available full-time and located on-site at the campus in Goettingen or at the Aubagne location.

Please submit your complete application documents in English.

Grow with us – Your Responsibilities

• Enhance delivery reliability by identifying and eliminating disruptive factors within the global network. Collaborate with various stakeholders to streamline processes and improve supply chain efficiency.
• Manage the global order processing and planned revenue realization process.
• Prepare and analyze data for sales organization locations, tracking key performance indicators (KPIs) such as order stocks, delivery reliability, and backlog. Generate insightful reports to drive strategic decisions. Organize work sessions with various locations and stakeholders to develop and present solutions.
• Resolve escalations, assist in meeting deadlines, and define measures in case of disruptions in production within the order processing process.
• Create reports on order stocks, delivery reliability, backlog, and other key figures.
• Monitor the performance of sales organizations and locations, provide proactive support in case of deviations, and collect recurring weaknesses to eliminate them through process improvements and harmonization.

What will convince us

• Successfully completed a degree in business administration or a comparable field with a focus on supply chain management, or a completed 3-year vocational training with relevant experience.
• Several years of professional experience in order processing, SCM, or KPI environment.
• Experience in project management; leading projects is an advantage.
• Proficient in MS Office applications such as Excel and PowerPoint.
• Proficiency in SAP, ERP, MRP systems, and analysis programs like Tableau, Celonis, and BW.
• Independent work, proactive communication, and strong assertiveness.

What we offer

Benefits

As a growing global life science company listed on the DAX and TecDAX, Sartorius offers a wide range of benefits:

• Work-life balance: Remote options, flextime, flexible work schedules, sabbaticals.
• Making an impact from the start: Comprehensive onboarding, virtual platform, Welcome Workshops, and a 'buddy' system.
• Welcoming culture: Mutual support, team spirit, international collaboration, communities on coaching, agile working, and women in business networks.

We support diversity and inclusion and welcome applications from all backgrounds.

About Sartorius

Sartorius contributes to the fight against diseases like cancer and dementia. Our technologies help translate scientific discoveries into medicines faster, reaching patients worldwide.

We seek ambitious team players and creative minds to contribute to our mission and grow in a dynamic environment.

Join our team and be part of the solution. We look forward to your application.

www.sartorius.com/careers