Customer Service Agent Scandinavia (m/w/d)

PERGOLUX; Berlin; Hybrid; EUR 30.000 - 45.000; Vollzeit

Zusammenfassung

Join PERGOLUX, a dynamic e-commerce company, as a customer service representative! You will provide comprehensive support to customers, manage orders, and ensure high-quality service in a hybrid work environment. The role requires fluency in a Scandinavian language and customer service experience. Enjoy employee benefits in a friendly, growth-oriented workplace.

Leistungen

Dynamic, international work environment

Employee events

Access to corporate benefits

Strong professional development focus

Free drinks and snacks

Employee referral program

Qualifikationen

• Fluent in a Scandinavian language (C1) and good English skills (B1).
• 1-2 years in customer service, ideally in e-commerce.
• Willingness to work evenings and weekends.

Aufgaben

• Provide professional advice via phone, email, and chat.
• Process orders and resolve customer inquiries.
• Coordinate with transport providers for smooth delivery.

Kenntnisse

Customer service experience

Communication skills

Solution-oriented mindset

Self-organization

IT affinity

Teamwork

Jobbeschreibung

PERGOLUX is a rapidly growing e-commerce company in the Home & Garden sector that designs, manufactures and sells Pergolas. Founded in Norway, PERGOLUX is constantly looking for growth opportunities and is already available in more than 14 countries in Europe, Australia, North America and South America.

If you have a passion for outdoor living products and a desire to work in a dedicated environment with amazing colleagues - you've come to the right place!

We make the dream possible. Be part of our dream team!

Tasks

• Professional advice and support for our customers via phone, email, and (video) chat


• Processing orders, including all payment related topics, etc


• Supporting customer for technical product and assembly questions.


• Resolving customer inquiries, processing returns and complaints, and verifying the accuracy and plausibility of issues.


• Coordinating and communicating with transport service providers to ensure smooth delivery processes.


• Data maintenance and process optimization to increase efficiency and service quality.

Requirements

• Fluently in a Scandinavian Language (C1) and good English skills (B1) to communicate confidently with our customers.


• Experience in customer service (at least 1-2 years), ideally in e-commerce or a similar industry.


• Strong communication skills, along with a solution-oriented and empathetic working style.
  
  Enjoyment of working in a dynamic team and a strong customer service mindset.


• Good self-organization and time management skills to work efficiently.


• IT affinity and the ability to quickly adapt to new systems and tools.


• Willingness to occasionally work evening and weekend shifts


• Residence in Frankfurt or the surrounding area

Benefits

• A dynamic, international work environment in a rapidly growing company.


• Central office locations and a modern working environment.


• Hybrid work model (80% on-site | 20% remote).


• Ergonomic workstations and modern laptops.


• Employee events (summer party, Christmas party, after-work gatherings).


• Access to the corporate benefits portal and exclusive employee discounts on PERGOLUX products.


• Motivated and supportive colleagues who help each other.


• Strong focus on professional development and career growth opportunities.


• Free drinks and snacks in the office.


• Employee referral program with attractive bonuses.

We look forward to receiving your application and resume!

For more exciting insights into the PERGOLUX culture visit our Linkedin or Instagram page!

www.linkedin.com/company/pergolux

www.instagram.com/pergolux\_career