Customer Service Advisor with German in Sofia, Bulgaria

Cross Border Talents; Nürnberg; Vor Ort; EUR 25.000 - 35.000; Vollzeit

Zusammenfassung

Join a global leader in technology as a Customer Care Assistant. In this role, you'll provide high-quality support to customers in the entertainment industry, primarily through chat and email. With flexible shifts and opportunities for career development, this position offers a dynamic work environment. Ideal candidates are fluent in German and English, possess strong communication skills, and have a passion for customer service.

Leistungen

Flexible shifts

In-depth training

Career development opportunities

Health and wellness programs

Relocation assistance

Health and Life Insurance

Transport allowance

Qualifikationen

• Fluency in German and English required.
• Strong communication and organizational skills needed.
• High school diploma preferred; customer service experience is a plus.

Aufgaben

• Provide customer support via chat and email.
• Resolve customer inquiries and issues promptly.
• Maintain high customer satisfaction standards.

Kenntnisse

Fluency in German

Proficiency in English

Strong communication skills

Excellent organizational skills

Problem-solving skills

Typing proficiency

Team player

Ausbildung

High school diploma

Tools

MS Office

Jobbeschreibung

Looking to grow your career with a global leader in technology and services? We collaborate with some of the most renowned brands worldwide, enhancing their businesses with cutting-edge solutions. With operations in over 70 countries, we are known for our innovative approach and commitment to delivering exceptional customer experiences.

Why Sofia?

Sofia, the dynamic capital of Bulgaria, is an ideal destination for those seeking an affordable and fulfilling lifestyle. The city offers a lower cost of living compared to many other European capitals, allowing you to enjoy a comfortable life while benefiting from a competitive salary. Sofia is rich in history and culture and offers a vibrant social scene, making it a great place to live, work, and explore.

Position Overview :

As a Customer Care Assistant, you'll be instrumental in providing high-quality support to customers in the entertainment industry. Your primary responsibilities will involve managing customer inquiries through chat and email, with a minimal focus on phone support (only 5-10% of your role). You will be the face of our brand, ensuring that customers receive timely and effective assistance.

What We're Looking For :

• Fluency in German (written and spoken)
• Proficiency in English (written and spoken)
• Strong communication skills with an enthusiasm for sports
• Excellent organizational skills with the ability to make informed decisions and solve problems
• Proficient in typing and computer applications (especially MS Office)
• A collaborative team player with a positive and proactive attitude
• Eligibility to work in Bulgaria: Must be an EU citizen or possess a Bulgarian Residence Card (Visa support is not available for non-EU citizens)
• A high school diploma (experience in customer service is advantageous but not mandatory)

What We Offer :

• Flexible shifts: Work hours from Monday to Sunday between 10 am and 2 am
• Strategically located office: Close to public transportation including buses and the metro
• In-depth training: Fully paid initial training along with continuous learning opportunities
• Career development: Pathways for growth and advancement within the company
• Health and wellness programs
• Relocation assistance if required (covering accommodation and travel costs)
• Additional perks including Health and Life Insurance, a Multisport card, a Transport allowance, and more

Key Responsibilities :

• Deliver exceptional customer service via live chat, email, and occasional phone interactions (only 5-10% of your time)
• Respond to customer inquiries promptly and effectively resolve any issues
• Maintain a high standard of customer satisfaction by being attentive, responsive, and helpful

Are you ready to embark on a rewarding career in a supportive and innovative environment? Apply now and take the first step toward an exciting opportunity in Sofia!

Key Skills

Employment Type :

Full Time

Experience :

Years

Vacancy :

1