Customer Service Advisor (relocate to Bulgaria)

If you are communicative, ambitious and eligible to work in EU, speaking German - a great vacancy from a world-known European telecommunications leader in Sofia, Bulgaria is waiting for you!

Your tasks and responsibilities:

• Respond to customer inquiries via phone or chat of your choice, using predefined scripts.
• Redirect customers to appropriate departments for specialized assistance.
• Recommend optimal solutions based on established guidelines.
• Assist in resolving basic technical issues and common queries.
• Document customer interactions accurately in the system.
• Collaborate with team members for effective issue resolution.
• Provide support in a professional and courteous manner.
• Follow company protocols and contribute to a positive customer experience.

Our requirements:

• Fluent German;
• Good communication skills;
• Eligibility to work in the EU;
• Readiness to relocate to Bulgaria.

Our benefits:

• A stable job with a permanent employment contract.
• Supplemental health insurance and life insurance.
• 24 days of paid annual leave, 3 of which are wellness days.
• Paid two-month specialized sales training, including product training.
• Covering transport costs.
• Food vouchers.
• Free coffee drinks in the office, pizza days and massages.
• Great office location.
• Pleasant and modern working environment - rooms for rest, game rooms, terraces.
• Games and prizes for a good mood at work.
• Employee assistance program including 24/7 access to psychological support.
• Portal for special discounts for employees - 20+ discounts.
• Internal training and development portals with certification opportunities.
• Parking space available, subject to company policy.
• Corporate social responsibility and team building events.

Relocation package includes:

• Flights reimbursed up to 600 Euros.
• 2 weeks paid hotel.
• Company support to get bank account & accommodation.
• Full 24/7 support in all questions connected with the relocation.

Additional Information

Salary:
Up to 2100 EUR (base up to 1500 EUR/month + monthly bonuses up to 600 EUR).

Join the international team!