Customer Service Advisor – Complaints Management (all genders)

JPMorgan Chase & Co.; Berlin; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

Une entreprise leader dans le secteur bancaire, JPMorgan Chase & Co., recherche un Conseiller Clientèle en Gestion des Plaintes à Berlin. Le candidat idéal aura une expérience dans le traitement des plaintes, de solides compétences en communication et un engagement à fournir un service client exceptionnel.

Qualifikationen

• Expérience en gestion des plaintes dans une institution financière sur le marché germanophone.
• Compétences excellentes en communication écrite et orale.
• Capacité à résoudre des problèmes des clients et à les écouter.

Aufgaben

• Recevoir et traiter les plaintes des clients en Allemagne.
• Développer des solutions aux demandes complexes des clients.
• Assurer un service client exceptionnel par téléphone et par écrit.

Kenntnisse

Management des plaintes

Communication

Compétences en anglais

Ausbildung

Apprentissage bancaire ou formation comparable

Jobbeschreibung

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Customer Service Advisor – Complaints Management (all genders), Berlin

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Client:

Location:

Berlin, Germany

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

300b56c5051a

Job Views:

4

Posted:

27.06.2025

Expiry Date:

11.08.2025

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Job Description:

Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide?

Join us at JPMorgan & Chase Co. at our newest European hub for Chase bank, located in the heart of Berlin. In this exciting chapter of continued growth and expansion for Chase, we’re looking for passionate Complaints Management Specialists.

As a Customer Service Advisor – Complaints Management in our Banking Operations Customer Service department, you will help us effectively resolve customer complaints and create an exceptional customer experience.

Job responsibilities

• Receive and process complaints from customers and regulatory authorities in Germany.
• Develop solutions to complex customer inquiries independently and in close cooperation with internal specialist departments.
• Create a unique customer experience that is fair, consistent and transparent and ensure exceptional customer service at all times, both by phone and in writing.
• Act as a specialist in complaint processing.

Required qualifications, capabilities and skills

• Experience in complaint management at a financial institution in the German-speaking market.
• Completed banking apprenticeship or comparable education.
• Fluent written and spoken German and conversational level of English.
• Excellent written and spoken communication skills.
• Ability to make our customers feel valued and heard, and you are able to solve their problems.
• Knowledge of the relevant regulatory requirements.