Customer Service Advisor - Banking Operations (all genders)

Testing Site - JPMC; Berlin; Vor Ort; EUR 40.000 - 52.000; Vollzeit

Zusammenfassung

Join Chase at our JPMorganChase office in Berlin as a Banking Operations Specialist. You will help manage customer inquiries and create an exceptional customer experience, both by phone and in writing.

The role emphasizes back-office tasks, data handling, payments, and ensuring compliance with banking regulations. Fluency in German and a banking apprenticeship or equivalent are essential for success.

Qualifikationen

• Experience in the back office of a financial institution in the German-speaking market.
• Completed banking apprenticeship or a comparable education with relevant professional experience.
• Fluent written and spoken German.
• Excellent written and spoken communication skills.

Aufgaben

• Manage customer data and accounts, carrying out payment transactions, bookings and other complex back office tasks.
• Develop solutions to complex customer inquiries independently and in close cooperation with internal specialist departments.
• Create a unique customer experience that is fair, consistent and transparent and ensure exceptional customer service at all times, both by phone and in writing.
• Adhere to banking regulations and guidelines.

Kenntnisse

German language

Customer service

Back-office focus

Team player

Regulatory knowledge

Ausbildung

Banking apprenticeship

Jobbeschreibung

Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide?

Join our digital consumer banking offer Chase at our new JPMorganChase office in the heart of Berlin. In this exciting chapter of continued growth and expansion for Chase, we’re looking for passionate Banking Operations Specialists.

As a Customer Service Advisor - Backoffice(all genders)in our Banking Operations Customer Service department, you will help us effectively manage customer enquiries and create an exceptional customer experience.

Job responsibilities

• Manage customer data and accounts, carrying out payment transactions, bookings and other complex back office tasks
• Develop solutions to complex customer inquiries independently and in close cooperation with internal specialist departments
• Create a unique customer experience that is fair, consistent and transparent and ensure exceptional customer service at all times, both by phone and in writing
• Adhere to banking regulations and guidelines

Required qualifications, capabilities and skills

• Experience in the back office of a financial institution in the German-speaking market.
• Completed banking apprenticeship or a comparable education with relevant professional experience
• Fluent written and spoken German
• Excellent written and spoken communication skills
• Team player with a strong customer focus and willingness to provide service
• Knowledge of the relevant regulatory requirements
• Strong problem-solving skills and ability to handle conflicts

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