Customer Service Advisor

Activate Group Limited; Deutschland; Hybrid; EUR 30.000 - 36.000; Vollzeit

Benefits dieser Stelle

33 days holiday

Bonus scheme

Health cash plan

Maternity/Paternity pay

Life assurance

Free breakfasts

Zusammenfassung

Activate Group Limited is seeking a Customer Service Advisor for Activate Accident Repair in Mildenhall. You will greet customers, coordinate courtesy cars, and liaise with the workshop to update clients on repair progress.

You’ll process payments, issue invoices, and support complaint handling while ensuring a welcoming experience. You will work across reception, logistics for collections/deliveries, and uphold Health & Safety standards.

Qualifikationen

• Excellent communication across telephone, email and in person.
• Strong attention to detail and accuracy in handling transactions.
• Professional and courteous customer service skills.
• Ability to follow company policies and procedures.

Aufgaben

• Greet customers and visitors at the reception.
• Issue courtesy cars and liaise with the workshop for vehicle status.
• Provide a welcoming experience in the reception area.
• Process payments and issue invoices.
• Support handling complaints per policy and health & safety rules.
• Update customers on progress of repairs and logistics for collections/deliveries.
• Identify and communicate any delays or special instructions to customers.

Kenntnisse

Communication skills

Telephone & email

Computer literacy

Detail oriented

Time management

Prioritisation

Professionalism

Confidential handling

Tools

CRM systems

Jobbeschreibung

• First point of contact for customers and colleagues visiting the Bodyshop. Responsibilities include greeting customers, issuing courtesy cars, liaising with the workshop and updating customers., Responsible for the reception area, including greeting customers and providing a positive and welcoming experience.
• Deliver exceptional customer service.
• Co-ordinate and manage the logistics of a collection/delivery service based on a large fleet of courtesy cars.
• Liaise with the workshop to determine vehicle completion times and delays, relaying any special instructions from the customer with regards to deadlines.
• Regularly update the customer with progress on their repair.
• Carry out visual inspections of courtesy or customer vehicles to identify any accidental damage caused to avoid uninsured loss damage costs.
• Process payments and issue invoices.
• Supporting with handling complaints in line with Company policy.
• Adhere to all company policies, procedures, and service level agreements.
• Knowledge and compliance with Health and Safety regulations.
  Strong attention to detail.
• Ability to deal professionally with the issues that arise.
• Excellent communication skills in all areas, including by telephone, email and in face-to-face situations.
• Computer literate.
• Ability to understand, implement and review complex processes.
• Proactive.
• Ability to organise time and resources.
• Good time management and prioritisation skills.
• Handling confidential information.
  We're looking for a Customer Service Advisor to join our team, and play a key role at Activate Accident Repair Mildenhall.

Activate Group is a growing UK business approaching 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities., At Activate Group, we want everyone to have the tools and support they need to do their best work. We're an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively. Every role at Activate Group is aligned to our wider business vision and purpose - making someone's bad day better. You'll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners. We believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company-wide celebrations. We'll also support your ongoing development through regular feedback and career planning. Whether you're based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you'll be part of a supportive culture where people are encouraged to succeed.

Our purpose underpins everything we do: Make someone's bad day better. Our values define how we work with our team members, customers and suppliers:

• Make it happen - Be accountable. Take the initiative, work fast, and do a great job.
• Strive for better - Be bold. Challenge the norm - make small improvements often.
• Win together - Be a team player. Win together, learn together, respect each other.
  We believe in rewarding our people for the great work they do. When you join Activate Group, you can expect:

• 33 days holiday (including bank holidays)
• Annual pay review
• Quarterly Bonus Scheme up to £450 per quarter
• Personal health cash plan - claim back the cost of things like dentist and optical check ups
• Enhanced maternity / paternity / adoption / shared parental pay
• Life assurance: three times basic salary
• Free breakfasts and fruit
• Birthday surprise for everybody!