Customer Relationship Manager (m/f/x)

ARTS Holding SE; Donauwörth; Vor Ort; EUR 45.000 - 56.000; Vollzeit

Zusammenfassung

A leading company in the aviation sector is seeking a Customer Relationship Manager to enhance customer satisfaction and loyalty. The role involves managing subscriptions, processing inquiries, and maintaining customer relationships. Ideal candidates will have a background in international management or relevant training, along with strong communication skills in English and German. The position offers a competitive salary and excellent benefits, including a generous vacation policy and opportunities for professional development.

Leistungen

Optimum work-life balance

Attractive remuneration

Generous holiday offer

Global training programmes

Company pension plan

First-class catering

Flexible mobility

Qualifikationen

• Several years of experience in customer service and communications management.
• Business fluent in English (C1) and very good German (B2).

Aufgaben

• Ensure timely renewal of subscriptions and deliveries for customers.
• Process customer inquiries and maintain active relationships.
• Coordinate with internal departments and maintain customer data.

Kenntnisse

Customer Service

Public Relations

Communication Management

Team Player

Digital Tools

Ausbildung

International Management

3-year Technical or Commercial Training

Tools

MS Office

SAP

Google Workspace

Jobbeschreibung

Focus on customer satisfaction – with vision and organizational talent
You ensure that the customers of Airbus Helicopters Deutschland GmbH in Donauwörthnot only receive the best possible support, but also have access to the right services and systems at all times. With a trained eye for processes, data quality and communication, you will actively contribute to customer loyalty and service excellence in Europe as Customer Relationship Manager.

The maximum gross annual salary is €55,300. Please note that we can only consider candidates who have a valid, unrestricted work permit for the EU (not a student visa).

Job description

Tasks

• Ensuring the timely renewal of subscriptions and the associated deliveries for the European customer portfolio
• Invoicing and creating customer accounts in the SAP system
• Processing and following up customer inquiries and complaints, including action planning and solution implementation
• Maintaining active customer relationships and providing regular information on usage trends and customer behavior
• Coordinating interfaces with internal departments such as Support Documentation, AirbusWorld and Logistics
• Ensuring customer access to TIPI systems and supporting back-office activities
• Maintaining and cleansing customer data to ensure high data quality
• Contribute to customer satisfaction and long-term customer loyalty through proactive relationship management

Requirements

• Successfully completed studies in the field of international management
• ALTERNATIVE: Completed 3-year technical or commercial training with relevant professional experience
• Several years of experience in customer service as well as in public relations or communications management
• Very good knowledge of MS Office, SAP and Google Workspace
• Business fluent English (min. C1) and very good German language skills (min. B2)
• Valid, unrestricted work permit for the EU (no student visa) and CV in English mandatory
• Team player with a sound understanding of IT and confidence in using digital tools

Services

• Optimum work-life balance –perfect balance between work and life thanks to adaptable working time models
• Attractive remuneration – fair pay according to the Equal Pay model, as well as special annual payments and generous bonuses and allowances above the standard pay scale
• Relaxation with a generous holiday offer – 30 days vacation and extra days off for special occasions
• Prospects through global training programmes – shape your professional future with international, Group-wide training and development opportunities
• Social security – company pension plan with generous employer contribution
• First-class catering – thanks to on-site facilities such as a canteen and cafeteria
• Flexible mobility – employee car park and subsidised Proficard from the Hamburg Transport Association (HVV subscription)