Customer Relationship Executive FX

TN Germany; Düsseldorf; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

Ein dynamisches Unternehmen sucht einen engagierten Kundenbeziehungs-Executive, um die Kundenbindung zu stärken und erstklassigen Service zu bieten. In dieser spannenden Rolle sind Sie der Hauptansprechpartner für unsere Unternehmensklienten und unterstützen deren Handelsaktivitäten. Sie werden in einem schnelllebigen Umfeld arbeiten und Ihre Fähigkeiten im Kundenservice, in der Kommunikation und im Problemlösen einsetzen, um die Erwartungen der Kunden zu übertreffen. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem wachsenden Unternehmen tätig sein möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifikationen

• Starke Kommunikationsfähigkeiten in Deutsch und Englisch.
• Erfahrung im Kundenservice und in der Verwaltung von Kundenbeziehungen.

Aufgaben

• Verwaltung eines Portfolios von Kunden, die online über die EBO-Plattform handeln.
• Sicherstellen, dass Kunden Ebury als ihre Haupthandels- und Zahlungsplattform nutzen.

Kenntnisse

Kundenservice

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Multitasking

Verhandlungsgeschick

Jobbeschreibung

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Client:

Ebury

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Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

a4ba89c4db7a

Job Views:

8

Posted:

30.04.2025

Expiry Date:

14.06.2025

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Job Description:

Ebury is a leading global fintech company that empowers businesses to trade and grow internationally. It offers a comprehensive suite of products, including international payments and collections, FX risk management, trade finance, and API integrations. Founded by Juan Lobato and Salvador García, Ebury is one of the fastest-growing global fintechs, with over 1,000 employees and 38 offices in more than 25 countries.

Customer Relations Executive

Office based in Dusseldorf

We are offering an exciting opportunity to join a fast-growing team in XXXX. You will be a point of contact for some of our corporate clients, providing daily operational and trading assistance. You’ll have a combination of client-facing skills/experience, operational know-how, and problem-solving abilities. To support the day-to-day relationship of our corporate accounts, you will possess these qualities with the ability to switch between each as needed. You’ll be servicing the revenue and growth area of the business at an exciting time for the company. You will act as an ambassador for the product and service at a customer-facing level.

About you:

• A passionate individual with a strong interest in client servicing
• Prepared to go the extra mile to exceed customer expectations and experience
• Desire to deliver best-in-class service, supporting our industry-leading offering
• Strong written and verbal communication skills
• Thrives in high-pressure/high-pace environments
• Ability to excel within a busy client-facing environment with significant monthly workload peaks (previous experience preferred)
• Managing workload around tight time constraints
• Confidence in liaising and mediating between multiple internal departments to find solutions
• Confidence in dealing directly with clients as an ambassador for the brand and product in terms of your service approach and interpersonal skills
• Capacity to manage different types and natures of enquiries simultaneously across several platforms and for different clients
• Resolve client issues as they arise
• Ability to multitask/prioritize – working around daily deadlines
• Confidence to promote the company offering and identify new opportunities to grow new and existing key accounts, including currency requirements and product improvements
• Confidence dealing with numbers – exchange rates, profit margins, and commercial implications
• Handling live currency trade bookings, banking info, high-value payments, and client data with accuracy

Role:

• Managing a portfolio of clients trading online through our EBO platform
• Understanding clients' business activities and FX needs
• Ensuring clients use Ebury as their main trading and payment platform internationally

The ideal candidate will have the following:

• Language skills: German fluency or C2 level, English fluency B2 level or above
• Sales skills/experience is a PLUS
• Knowledge of FX and Ebury’s product offerings
• Ability to adapt in a constantly evolving and challenging environment