Customer Quality Manager (f/m/d) - Semiconductor

TN Germany; München; Vor Ort; EUR 45.000 - 80.000; Vollzeit

Zusammenfassung

Ein führendes Unternehmen im Technologiebereich sucht einen Customer Quality Manager, der die Qualitätssicherung und den Kundenservice für EMEA-Kunden unterstützt. In dieser Rolle werden Sie als Schnittstelle für technische und qualitätsbezogene Anliegen fungieren und eng mit verschiedenen Abteilungen zusammenarbeiten. Sie werden die Qualität von Produkten überwachen und sicherstellen, dass Kundenanliegen schnell und effektiv bearbeitet werden. Diese Position bietet die Möglichkeit, in einem dynamischen, multikulturellen Umfeld zu arbeiten und einen echten Unterschied zu machen. Wenn Sie leidenschaftlich an Qualitätssicherung und Kundenservice interessiert sind, ist dies die perfekte Gelegenheit für Sie.

Leistungen

Attraktives Gehalt und Leistungsbonus

Kostenlose Frühstücke und subventionierte Mittagessen

Flexible Arbeitszeiten und Homeoffice-Möglichkeiten

Wellness-Programm, z.B. Fitnessstudio-Mitgliedschaft

Vierteljährliche Teamevents

Qualifikationen

• Mindestens 2 Jahre Erfahrung im Qualitätsmanagement oder Kundenservice.
• Starke Kundenorientierung, insbesondere im Automobilbereich.

Aufgaben

• Verantwortung für technische und qualitätsbezogene Kundenanfragen.
• Koordination von Ursachenanalysen und Korrekturmaßnahmen.

Kenntnisse

Kundenservice

Analytische Fähigkeiten

Kommunikationsfähigkeiten

Teamarbeit

Detailorientierung

Proaktive Problemlösung

Ausbildung

Bachelor/Master in Mikroelektronik/Elektrotechnik

Computerwissenschaften

Jobbeschreibung

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Customer Quality Manager (f/m/d) - Semiconductor, Munich

Client:

SAMSUNG

Location:

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

e7f76c2df1e7

Job Views:

1

Posted:

23.04.2025

Expiry Date:

07.06.2025

Job Description:

Position Summary

As a member of our Quality Assurance team, you will be able to make a real difference and contribute to the EMEA growing organization, while working in a diverse and multi-cultural environment.
In this role, you will provide quality assurance and customer service support to EMEA Customers and/or Sales Team organization. You will also monitor and/or analyze memory product quality levels at customer side and prevent quality problems and resolve quality problems whenever occurs. By ensuring a high level of customer satisfaction you will foster a long-term relationship with the customers is paramount. Join us and experience what it means to be part of a team that aims to shape the future!

Role and Responsibilities

1. You will deal as a customer interface for technical and quality issues for automotive customers.
2. You will ensure close cooperation to align Customer and Headquarter Quality organizations.
3. You will be responsible for timely reaction to customer concerns about Quality Assurance; coordinate Root Cause analysis and Corrective actions for continuous quality improvement.
4. You will drive process change approvals as per Automotive industry requirements.
5. You will check and confirm routine failure modes; identify potential/emerging problems, and take preventive/corrective action accordingly; ensure timely communication of related QA information; direction to Samsung HQ for customer satisfaction.
6. You will understand HQ strategy for QA; ensure local activities are organized accordingly; keep Sales, Marketing and Technical teams informed of relevant issues.
7. You will prepare/coordinate Quality meetings with major customers as required.
8. Professional reporting of QA matters to HQ/EU management.
9. Market sensing to align internal process to meet Technical/Quality requirements.
10. You will support other activities and special projects in line with business needs and individual skills.

Skills and Qualifications

1. A Bachelor/ Master degree in Microelectronics/Electronics Engineering, Computer Science, or an equivalent pathway.
2. 2+ years of relevant experience within Quality Assurance/Customer Service.
3. Experience within the Semiconductor / Electronics industry advantageous.
4. Strong Customer Service oriented approach, within automotive domain is a plus.
5. Excellent numerical and analytical skills with high level of accuracy and attention to detail.
6. Ability to organize, prioritize and multi-task under minimum supervision.
7. Proactive team player with ability to work in a multi-cultural environment.
8. Strong communication and presentation skills.
9. Fluent in English and German preferable (additional languages advantageous).
10. Willingness to Travel (occasional).

What We Offer

Samsung is a global leader in technology, opening new possibilities for people everywhere. In our center you will be part of a dynamic team, in an international work environment. Being one of the best in the industry comes with hard work, but we also make it rewarding through:

1. Compensation: attractive salary and performance bonus.
2. Free breakfasts and subsidized lunches in our Munich office.
3. Flexible working hours/ telecommuting opportunity.
4. Health & wellbeing: wellness program, e.g. gym subscription.
5. Quarterly team events and various team activities.

About Us

SAMSUNG Semiconductor Europe, a wholly owned subsidiary of SAMSUNG Electronics Co. Ltd., has its headquarter in Munich, Germany and operates offices all over Europe, Middle East & Africa (EMEA). The European headquarter is handling the marketing and sales activities of Samsung Electronics' component business units including Memory, System LSI, Foundry, LED and Display in EMEA for various applications including servers, data centers, mobile, industrial / automotive.

Equal Opportunity Employment Policy

Samsung Semiconductor is proud to be an equal opportunity workplace and affirmative action employer. We’re committed to fostering an inclusive environment where everyone feels welcomed and empowered to do their best work. We hire the best talent for our teams, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin or political affiliation. Our focus is on hiring teammates with humble expertise, kindness, dedication and a willingness to embrace challenges and learn together every day.

Dear Applicant,

Compliance is one of our top priorities. Therefore, please note that you must not disclose any trade secrets or any other confidential information, which you are aware of from your current or previous employers, during the application procedure. Thank you for your understanding and compliance!