Customer Program Manager

Vodafone; Eschborn; Hybrid; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Vodafone is seeking a Customer Program Manager to oversee complex solutions for clients, ensuring satisfaction and profitability. The role involves managing program execution, building client relationships, and driving continuous improvement initiatives in a dynamic hybrid work environment.

Leistungen

Flexible working hours

Professional development opportunities

Health and well-being programs

Diversity & inclusion initiatives

Employee Referral Program

Qualifikationen

• Minimum 5 years client-facing experience in telecom or IT industries.
• Proficient in project and contract management, with financial acumen.

Aufgaben

• Manage contractual obligations, monitor performance, and mitigate risks.
• Lead cross-functional teams, coordinate project activities, and ensure high customer satisfaction.

Kenntnisse

Leadership

Communication

Negotiation

Multicultural collaboration

Project management

Contract management

Ausbildung

Degree in Business, Science, or relevant field

ITIL v4 Foundation certification

Jobbeschreibung

about the role

Role Purpose:
The Customer Program Manager oversees the end-to-end delivery of complex, customized solutions for assigned clients, ensuring contractual compliance, customer satisfaction, and profitability. They manage program execution throughout the contract lifecycle, including solution design, service creation, and organic growth, while continuously improving processes and client engagement.

Key Responsibilities:

• Manage contractual obligations, monitor performance, and mitigate risks.
• Lead Request to Cash activities, including solution design, service creation, and vendor management.
• Oversee program delivery for small to medium enterprise accounts, ensuring scope, schedule, quality, and financial targets are met.
• Build and maintain strong client relationships, acting as the primary point of contact.
• Lead cross-functional teams, coordinate project activities, and ensure high customer satisfaction.
• Drive continuous improvement initiatives to enhance service delivery and operational efficiency.
• Manage P&L, identify upselling opportunities, and contribute to account strategy.

about you

Qualifications & Skills:

• Degree in Business, Science, or relevant field; ITIL v4 Foundation certification preferred.
• Minimum 5 years client-facing experience in telecom or IT industries.
• Strong leadership, communication, negotiation, and multicultural collaboration skills.
• Proficient in project and contract management, with financial acumen.
• Ability to operate in a matrix environment and manage geographically distributed teams.

additional information

• Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
• Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
• Professional development: training programs and upskilling/re-skilling opportunities
• Career growth: Internal growth and mobility opportunities within Orange
• Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
• Reward programs: Employee Referral Program, Change Maker Awards

department
Orange Business International

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business