Customer Performance Analyst (f/m/d)

Vestas; Hamburg; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading company in the renewable energy sector is seeking a Customer Performance Analyst to enhance customer journeys and satisfaction. This role entails analyzing data forecasts and collaborating with regional management to optimize service delivery. Candidates should possess strong analytical skills, relevant experience, and a Bachelor’s degree. Join Vestas for great opportunities in a diverse international environment.

Qualifikationen

• Minimum of 3 years of professional experience in forecasting and data analytics.
• Fluent in English, both verbally and in writing.
• Ability to navigate a complex matrix organization.

Aufgaben

• Develop and analyze forecasts for business planning.
• Monitor electricity price fluctuations for service contracts.
• Conduct monthly reviews of Time & Material execution.

Kenntnisse

Analytical skills

Communication skills

Stakeholder management

Problem-solving

Ausbildung

Bachelor's degree in Business Administration, Finance, or a related field

Tools

Data analysis tools

Jobbeschreibung

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Customer Performance Analyst (f/m/d), Harburg

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Client:

Location:

Harburg, Germany

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

68c5ece22d12

Job Views:

3

Posted:

30.06.2025

Expiry Date:

14.08.2025

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Job Description:

Do you have experience combing through data from different tools? Are you a person who enjoys creating forecasts and is looking for a position where you will work with combining data in a structured manner? Then we have the position for you! Vestas is looking for a Customer Performance Analyst (f/m/d) in Berlin!

Region NCE > SBU NCE Service > Customer Experience Development

The Customer Experience Development department at Vestas' Service Subregion Central is dedicated to enhancing the overall customer journey and satisfaction. This new department focuses on building strong relationships with customers, ensuring their needs are met efficiently and effectively. By leveraging innovative strategies and a customer-centric approach, the team aims to optimize service delivery and cultivate long-term partnerships. Key responsibilities include managing customer interactions, resolving issues promptly, and continuously improving service processes to fulfil customer expectations.

Responsibilities

• Forecasting: Develop and analyze forecasts to support strategic business planning and informed decision-making
• Cost Control: Generate Liquidated Damages (LD) forecasts at the contract level and monitor LD payments against the forecast
• Electricity Price Analysis: Monitor and analyze fluctuations in electricity prices and assess their impact on service contracts
• Customer Surveys: Analyze customer surveys to evaluate satisfaction levels and identify customer needs
• T&M Forecasting: Perform monthly reviews of Time & Material (T&M) execution and billing; conduct bottom-up forecasting and serve as a key driver for process improvements
• Collaboration with Regional Customer Management: Partner closely with regional customer management teams to gather insights and continuously enhance the customer experience

Qualifications

• Minimum of 3 years of professional experience in forecasting and data analytics
• Strong analytical skills and experience with data analysis tools
• Excellent communication skills and the ability to work effectively with various stakeholders
• Fluent in English, both verbally and in writing
• Ability to effectively navigate a complex matrix organization and utilize solid stakeholder management skills
• Bachelor's degree in Business Administration, Finance, or a related field
• Analytical Skills: Ability to analyze complex data and translate it into actionable insights
• Collaboration: Proficient ability to work with various corporate units, including operations, finance, and performance management
• Stakeholder Management: Effective communication and relationship-building skills with diverse stakeholders
• Resourcefulness: Ability to thrive in a rapidly evolving and varied environment
• Problem-Solving: Capability to identify issues and develop effective solutions
• Facilitation Skills: Experience in building consensus and encouraging progress

What we offer

We offer an exciting job with great opportunities for professional and personal development in an inspiring, motivated, and international work environment in the renewable energy sector. We highly value initiative, accountability and the right balance between creativity and quality in all solutions. You will have good opportunities to build your career in Vestas, when demonstrating aspiration, capacity, and potential.

Additional information

DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.