Customer PartnerRegion Mid West Germany

3100 Kyndryl Deutschland GmbH; Düsseldorf; Vor Ort; EUR 70.000 - 100.000; Vollzeit

Zusammenfassung

A leading technology company is looking for a Customer Partner in Düsseldorf to enhance customer relationships and drive account growth. You will manage client accounts, ensuring satisfaction and success while leveraging your experience to create new business opportunities. This role requires a collaborative mindset and expertise in managing complex client interactions, ideally suited for candidates passionate about delivering exceptional service.

Leistungen

Learning programs with certifications

Volunteering platform

Focus on well-being

Qualifikationen

• 5+ years of experience in account management or relevant role.
• Proven ability to influence stakeholders at all levels, including C-level.
• Strong verbal and written communication skills.

Aufgaben

• Serve as the main point of contact for all customer account management matters.
• Develop trusted advisor relationships with customer stakeholders.
• Forecast and track key account metrics and prepare reports.

Kenntnisse

Communication

Negotiation

Relationship Management

Presentation

Problem Solving

Ausbildung

BA/BS or MA/MS in IT, Business Administration, Sales

Tools

CRM Software

MS Office

Jobbeschreibung

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Job Reference:

8b1cba91c250

Job Views:

2

Posted:

02.07.2025

Expiry Date:

16.08.2025

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Job Description:

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. We are committed to building a more equitable, inclusive world for our employees, customers, and communities.

The Role

Are you ready to take on an exciting challenge as a Customer Partner with Kyndryl? We're looking for a dynamic individual who can revolutionize relationship management, drive account growth, and boost profitability. You will create, maintain, and develop deep customer connections, bringing the best of Kyndryl to the table and building trusted relationships with top-level executives.

As a Customer Partner, you'll be at the forefront of proactive account growth in Germany. Your responsibilities include developing strong relationships with customers and key business executives, responding to client queries, and identifying new business opportunities among existing and new customers.

You will lead one or more accounts and be the driving force behind generating new opportunities and expanding existing work into larger scopes and new capabilities. Building a strong go-to-market pipeline with our partners, you'll pursue and conquer new deals, elevating Kyndryl to new heights.

With your deep knowledge of IT best practices and external industry practices, you understand their impact on our customers. Staying ahead of the curve, you'll continuously provide innovative solutions that position Kyndryl as a market leader.

As an account owner, you'll manage customer satisfaction, ensuring clients are happy and successful. Integrity is fundamental to your work, and you'll go above and beyond to ensure account compliance and maintain a stellar reputation.

Who You Are

Job Qualifications

You are skilled and have the required experience to prove it. Equally important, you have a growth mindset and are eager to develop personally and professionally. You are customer-focused, prioritizing customer success, and you are inclusive and open-minded in your approach to teamwork.

Responsibilities:

• Serve as the main point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Create proposals, respond to RFPs, negotiate contracts, and close agreements to maximize profit and growth
• Develop trusted advisor relationships with customer stakeholders and executive sponsors
• Ensure timely and successful delivery of solutions according to customer needs and objectives
• Communicate progress of initiatives to stakeholders
• Develop new business with existing and new clients and identify areas for improvement to meet sales quotas
• Forecast and track key account metrics and prepare reports
• Collaborate with sales teams to identify and grow opportunities
• Assist with challenging client requests or issue escalations as needed

Required Skills and Experience:

• Proven work experience (5+ years) in account management or a relevant role
• Ability to communicate, present, and influence stakeholders at all levels, including C-level
• Experience with CRM software (e.g., Salesforce) and MS Office
• Excellent listening, negotiation, and presentation skills
• Ability to manage multiple projects while maintaining attention to detail
• Strong communication skills in complex environments with clients and internal teams
• Knowledge of business and technology trends within IT
• Strong verbal and written communication skills
• BA/BS or MA/MS in IT, Business Administration, Sales, or relevant field

Preferred Skills and Experience:

• Bachelor's or Master's degree
• Sales experience in technical solutions
• Subject matter expertise in areas like Cybersecurity, Mainframe, AI, etc.
• Cross-functional team management experience

Diversity and inclusion are core to our culture. We welcome people of all backgrounds and experiences. Our inclusion networks support an inclusive workplace where everyone can bring their whole self to work. This reflects the Kyndryl Way.

What You Can Expect

With top-tier resources and Fortune 100 clients, every day offers opportunities to innovate, build new capabilities, and create value. We prioritize your well-being and offer benefits that support your life journey. Our learning programs provide access to certifications from Microsoft, Google, Amazon, and more. Through our volunteering platform, you can give back to the community. At Kyndryl, we invest in your success so we can succeed together.