Customer Order Specialist (d / f / m) Ref.72669

Bishop GmbH; Hamburg; Vor Ort; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen in der Luftfahrtbranche sucht einen motivierten Customer Order Specialist. In dieser Rolle sind Sie die zentrale Schnittstelle zwischen Kunden und internen Prozessen, verantwortlich für die gesamte Auftragsabwicklung. Sie arbeiten eng mit verschiedenen Stakeholdern zusammen, um sicherzustellen, dass die Erwartungen der Kunden erfüllt werden. Mit flexiblen Arbeitszeiten und kontinuierlicher Unterstützung bieten wir Ihnen die Möglichkeit, Ihre Karriere in einem dynamischen Umfeld voranzutreiben. Wenn Sie eine Leidenschaft für Kundenservice und Logistik haben, ist dies die perfekte Gelegenheit für Sie.

Leistungen

Flexible Arbeitszeiten

Arbeitgeberfinanzierte Altersvorsorge

Bonuszahlungen

Persönliche Unterstützung durch Kontaktperson

Qualifikationen

• Mindestens 2 Jahre Erfahrung in der Materialbeschaffung und im Kundenservice.
• Starke Kommunikationsfähigkeiten zur Pflege von Geschäftsbeziehungen.

Aufgaben

• Verantwortung für die Bearbeitung und Verwaltung von Kundenaufträgen.
• Entwicklung von Lösungen zur Sicherstellung der termingerechten Materiallieferung.

Kenntnisse

Kommunikationsfähigkeiten

Strukturierte Arbeitsweise

Durchsetzungsvermögen

Stressresistenz

Ausbildung

Bachelor in Betriebswirtschaft

Bachelor in Supply Chain/Logistik

Industriekaufmann

Tools

SAP

Google Workspace

Jobbeschreibung

For our client in the aerospace industry, we are looking for motivated candidates for the location Hamburg-Fuhlsbüttel, Germany for the following position with immediate effect and within the framework of temporary employment:

Your responsibilities:

The Jobholder (d/f/m) will work as Customer Order Specialist. The Customer Order Fulfilment (COF) Hamburg is set up in several Single Point of Contact (SPOC) groups composed of one Customer Order Manager (COM) and up to four Customer Order Specialists (COS). All of them act as SPOC towards their allocated customer portfolio. The COS is the primary interface between the customer and the Satair internal material order handling process. They administer the complete customer order including initial receipt, sourcing at procurement, escalation, delivery follow-up, and claim handling for Airbus and OEM parts.

• Responsibility for order processing, administration, and management of material orders received from customers (airlines, maintenance and repair organizations (MROs), brokers, and others)
• Facilitates material stock dispatch from global resources (warehouses, suppliers, vendors, etc.)
• Charged with material sourcing from Satair procurement and other business partners, which includes constant monitoring and escalation
• Develops solutions and takes decisions to ensure on-time material delivery to meet customer expectations
• Clarifies spares technical queries utilizing technical documentation and/or liaises with technical and engineering departments.
• Provides consistently high-quality responses to all customer-related requests for all materials and related services to ensure the highest possible customer satisfaction
• Organizes and conducts regular account meetings with customers, internal stakeholders, Satair Account Directors, Airbus Customer Support Directors, Airbus Field Service Representatives, and others, to share information and keep a global view on your customers’ activity

CVs are required in English!

Personal requirements:

• Strong communication skills to deal with contacts at all levels to collaborate and maintain business relationships
• Independent, structured, and result-oriented work to ensure efficient workflows, coordinate and achieve goals on time
• A high level of persuasiveness and assertiveness in order to meet the respective needs to represent interests well
• Stress resistant

Vocational training:

• Industrial clerk at least technician/specialist
• Business administration at least Bachelor's degree or
• Supply Chain/Logistics at least Bachelor's degree course

Professional experience:

• Scheduling/material procurement at least over 2 years
• Customer Service/Customer Service at least over 2 years
• Logistics at least over 2 years

IT:

• SAP at least in-depth application knowledge
• Google Workspace is an advantage

Knowledge:

• Project management at least minimal knowledge

Language Skills:

• At least business fluent in English

Our offer:

• Conditions according to Equal Pay (IG-Metall Tariff)
• Flexible working hours through a personal flextime account
• Continuous personal support from your contact person
• Employer-funded pension
• Bonus payments by employees recruit employees

Are you interested in our company and the benefits we offer? Take the chance to get the world's best ticket for your global career and send your resume to us.