Customer Operations Specialist

PSG, a Dover company; Finning; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

As a Customer Operations Specialist at a leading company in fluid transfer solutions, you will act as the main point of contact for customers. Your role involves managing order processing, ensuring compliance, and maintaining customer relationships. Join our dynamic team to enhance customer satisfaction through exceptional service.

Qualifikationen

• Minimum 3 years’ experience in Customer Service.
• Solid knowledge of CRM tools, preferably Salesforce.
• Proficiency in MS Excel and MS Office.

Aufgaben

• Drive the entire order process from quotation to invoicing.
• Respond promptly to customer inquiries and resolve issues.
• Maintain customer and sales data within our CRM system.

Kenntnisse

Customer service

Communication

Attention to detail

Team orientation

Ausbildung

Bachelor’s Degree

Tools

Salesforce

MS Excel

MS Office

Jobbeschreibung

PSG is the global pump, metering, and dispensing-solution expert, enabling the safe and efficient transfer of critical and valuable fluids that require optimal performance and reliability in applications where it matters most. Additionally, PSG is a leading provider of flow meters designed to reduce waste and downtime while accurately measuring, monitoring, and controlling the distribution of fluids. Headquartered in Downers Grove, IL, USA, PSG comprises several world-class brands, including Abaque, All-Flo, Almatec, Blackmer, Ebsray, em-tec, Griswold, Hydro, Malema, Mouvex, Neptune, PSG Biotech, Quantex, Quattroflow, and Wilden. PSG products are manufactured across North America, Europe, and Asia in state-of-the-art, ISO-certified facilities that practice lean manufacturing.

PSG is part of the Pumps & Process Solutions segment of Dover Corporation. For more information, visit psgdover.com.

We thrive on winning and being number one; and are always looking to add the best and brightest to our talented team. PSG offers a unique environment combining the close-to-the-customer decision-making typical of a small company with the benefits of a large corporation, including tools, expertise, and financial strength. Join PSG, a growing global company where curiosity, hard work, and ambition are rewarded with excellent career opportunities in a friendly, fast-paced environment.

PSG is part of Dover Corporation (NYSE: DOV), a diversified global manufacturer and solutions provider with over $7 billion in annual revenue. Dover has a team of over 24,000 employees dedicated to redefining what’s possible through innovative equipment, components, supplies, and digital solutions.

em-tec, located in Finning, Germany, has a 30-year history of producing innovative flow measurement equipment used in medical, bioprocessing, laboratory, and industrial applications. Acquired by PSG in 2020, em-tec primarily serves large Key Accounts and the bioprocessing sector.

Position Summary: As Customer Operations Specialist (f/m/d) at em-tec, you will be the first point of contact for customer inquiries regarding our products and services. Your focus is on ensuring a positive customer experience by responding to questions, resolving issues, and maintaining relationships. You will manage order processing and support customer satisfaction.

Order Management

• Drive the entire order process from quotation to invoicing, acting as the main responsible person.
• Create order, shipment, and invoice documents within our ERP system, ensuring proper documentation and alignment.
• Collaborate with Sales Managers to create customer-specific offers.
• Prepare export documents for international shipments and track them until delivery.
• Manage larger frame orders, focusing on shipped and outstanding demand.

Customer Relationship Management

• Build and develop relationships with customers by providing high-level service.
• Respond promptly to customer inquiries via phone or email and follow up until issues are resolved, always prioritizing customer satisfaction.
• Develop knowledge about customers and markets to support sales efforts.
• Anticipate customer stock levels to ensure continuous supply chains.
• Maintain customer and sales data within our CRM system.

Data Quality and Compliance

• Ensure data accuracy within ERP and CRM systems, addressing any non-conformities.
• Ensure all sales activities comply with ISO 13485 and other applicable regulations.
• Maintain compliance with all relevant laws and policies.

Qualifications/Requirements

• Bachelor’s Degree required.
• Minimum 3 years’ experience in Customer Service.
• Solid knowledge of CRM tools, preferably Salesforce.
• Strong affinity for technology and learning new systems; ERP knowledge is a plus.
• Excellent communication skills in English; ability to work in an international environment.
• Proficiency in MS Excel and MS Office.

Personal Attributes

• Customer and service-oriented.
• Commercial mindset with sales potential awareness.
• Excellent communication, social skills, and team orientation.
• Self-organized, proactive, and flexible.
• High accuracy and attention to detail.
• Ability to prioritize in a dynamic environment.
• Confident in handling ad-hoc issues while maintaining focus.